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Verint

AI in 2026 (so far): The Agents Are Here, but Are Businesses Ready?

Five BCStrategies analysts look back at AI in 2026: agents becoming customers, CX shifting to outcomes, pricing in disarray, unrealistic expectations, and why you should test AI to fail. Plus five lessons for enterprise leaders heading into 2027.

Artificial Intelligence

Kevin Kieller

3 days ago3 min read

A Recap of Verint Engage 2025

BCStrategies was well-represented at Verint’s Engage event in Orlando, and we’ve got our takeaways here in this video podcast.

Verint

Jon Arnold

Sep 19, 20251 min read

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