Insights

David Maldow and I have been cooking up The AI Chefs for more than 90 episodes. Each one serves a practical, bite-sized way to get more real work out of AI. We’ve now organized the best of them into one menu: The AI Chefs Bistro at aichefsshow.com. The goal is simple: find what you’re hungry for, watch a short episode and use the technique the same day. No hype; just recipes that work across the tools people actually use, including Microsoft 365 Copilot, ChatGPT, Google Gem

Unified Communications (UC) and Contact Center (CC) has shifted from a period of predictable cloud utility to an era defined by extreme complexity and rising costs.

BCStrategies Experts Thomas Brannen, Charles Vondra, Martha Buyer, David Danto, Joseph Williams, Jon Arnold, and Kevin Kieller discuss some scary trends in the communications and collaboration industry. Unsurprisingly, challenges related to AI take center stage.

BCStrategies was well-represented at Verint’s Engage event in Orlando, and we’ve got our takeaways here in this video podcast.

The AI Chefs provide AI tips for business in an informative and fun way.

NICE recently hosted its annual customer event, NiCE Interactions, drawing an impressive 3,000 CX leader attendees from 20 diverse...