EXPERT ARTICLES & PODCASTS

By
Blair Pleasant
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Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (CCaaS) provider known for its integration with Salesforce.com.

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Jim Burton
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BCStrategies welcomes Dean Manzoori VP, Global Cloud Communication, Masergy, to discuss global delivery of hybrid UCaaS.
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Peter Bernstein
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In this BCStrategies podcast, the BCStrategies Experts delve into the challenges associated with transforming corporate cultures -- roles,...
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Blair Pleasant
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At the CenturyLink industry analyst conference in Newport Beach, I had the opportunity to speak with Thuy Ha, VP Voice and Real-Time Communications, about the company’s unified communications, collaboration, and contact center offerings.

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Blair Pleasant
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By replacing an outdated phone system with new communications solutions from Mitel, Lovejoy Independent School District (ISD) has been able to provide better, faster...

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By
Jon Arnold
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Most people still associate Slack as being a messaging platform, and while that’s true, the main message from their Frontiers 2018 event last week in San Francisco...

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By
Blair Pleasant
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BCStrategies analysts and consultants have the opportunity to hear from and learn about many, many vendors. This week's podcast takes a look at some...
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Melissa Swartz
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In this Industry Buzz podcast, the BCStrategies Experts continue a discussion on SD-WAN based on an earlier podcast: SD-WAN: A Game Changer with Some...
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By
Nicolas De Kouchkovsky
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Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with...

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By
Michael Finneran
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While the hype machine appears to have moved on to other topics, Internet of Things (IoT) continues to grow – though not necessarily in the way the magazines...

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By
Peter Bernstein
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We live in an age where because of their preponderance, ubiquity and accessibility words not only really matter, they matter more than ever both good and bad. In fact...

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By
Marty Parker
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In this Industry Buzz podcast, the BCStrategies Experts discuss the Gartner Magic Quadrant for Unified Communications. Marty Parker moderates the...
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By
Phil Edholm
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WhatsApp, the Facebook messaging applications just introduced multi-party video calling for up to four participants. The solution only works on mobile phones, IOS and...

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By
Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss Google in the enterprise. Topics include the recent Google Cloud Next '18 conference...
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By
Nicolas De Kouchkovsky
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We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...

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By
Marty Parker
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That one word – mature – sums up this year’s Gartner Magic Quadrant for Unified Communications (UCMQ), for on-premises solutions. Some form of the word “mature” shows...

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By
Jon Arnold
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With everything going to the cloud, the lines keep blurring between communications (basically UC) and collaboration, and more recently with contact center. Has there...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss how companies choose the right vendor or partner to work with for unified...
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By
Blair Pleasant
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At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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By
Phil Edholm
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At the Google Cloud event GoogleNext 2018, there were a lot of announcements. This conference is focused to how to use the Google cloud for business deployments.

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By
Phil Edholm
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Cato Networks announced today the addition of identity as an element in the contextual policy and operation of an SD-WAN. The concept is relatively simple -- enable...

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By
Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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By
Chuck Lear
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Earlier this week Microsoft announced a long-awaited update to Teams, its workplace collaboration software which was first launched last year. The announcement of a...

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By
Melissa Swartz
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A move to the cloud takes preparation and planning. Below are some technical considerations that can help ease the transition.

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By
Jim Burton
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This Industry Buzz podcast is a follow-up to Phil Edholm's recent article, Business Communications in the Digital Transformation Age, a discussion of...
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By
Blair Pleasant
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In this BCStrategies Expert Case Study podcast, Blair Pleasant talks with Roberta J. Fox-Lawson about her work with Crisis Services Canada (CSC) to...
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Kevin Kieller
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In this Industry Buzz podcast, the BCStrategies Experts discuss Artificial Intelligence (AI). Topics include whether it is really artificial, and AI’...
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By
Dave Michels
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Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern business. Below are...

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By
Sara Uzel
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I have been fortunate to be included in a number of educational events and trade shows over the past six months. Now I’m back home and I’ve been thinking about what I...

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By
Blair Pleasant
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There are certainly cases where best of breed makes sense, and there are many vendors with specialized offerings that I would gladly recommend to businesses. That...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss business communication: what it is, how it differs from UC and why businesses should...
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By
Melissa Swartz
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Most of the projects that I work on, large and small, at some point require porting of numbers from one carrier to another. Moving toll free numbers from one carrier...

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By
Jon Arnold
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To help make more sense as to where Ribbon will land by Perspectives19, here’s a summary of the bright spots and points of caution that resonated for me from the...

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By
Phil Edholm
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The Business Communications market is ever more complex and challenging for both users and administrators. The intent of this article is to present a structured...

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By
Tracy Venters
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If you are a marketing person today, nobody cares about your “offline” skills. Everybody wants a digital marketer. Yet eCommerce currently makes up only 10% of all...

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By
Nicolas De Kouchkovsky
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Referring to Salesforce Service Cloud as a new entrant in the customer interaction management space is almost an oxymoron. I spoke with Bill Patterson, who became its...

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By
Michael Finneran
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In defense of the technology, radio is just tough to do. Think about it. We are sending waves of electromagnetic energy that nobody can see or feel through free space...

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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.
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Blair Pleasant
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My next conference is the Cloud Comms Summit, taking place in (outside of, actually) Washington, D.C. on June 27. Produced by the Cavell Group and the Cloud...

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By
Peter Bernstein
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Collaboration is not a goal. Rather it is a strategically applied integral part of project management journeys—from concept to realization—coupled with attention to...

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By
Dave Michels
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Not long ago, meetings were what happened between spurts of productive work. Today, meetings are increasingly where the work gets done. The e-board is one more tool...

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By
Tracy Venters
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A recent study sponsored by NewVoiceMedia claims that U.S. companies are letting an estimated $75 billion per year slip into the pockets of their competitors due to...

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By
Tracy Venters
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Enterprises are deploying AI for a number of use cases including call center automation, marketing campaigns, customer self-services and internal employee processes....

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By
Evan Kirstel
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Few would argue that any kind of public safety incident represents a potentially complex problem to solve, but what are viable and lasting solutions to problems that...

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By
Evan Kirstel
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In the rush to embrace convenience and lower operational costs, voice quality often gets the short end of the stick. Cellular service and voice over IP (VoIP) are two...

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By
Blair Pleasant
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If you happen to be in the London area on May 16-17, be sure to attend UC Expo, the largest Unified Communications and Collaboration event in Europe. The theme of the...

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By
Phil Edholm
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Three weeks ago, Cisco held their annual Collaboration Summit in Phoenix. I decided to wait a week to write about the event to let my thoughts congeal.

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Jon Arnold
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It’s not often I have two events in the same week, but that’s what unfolded recently, and being the only BC Expert to attend both Monage 2018 and Cisco Collab Summit...

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Blair Pleasant
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Goodbye Spark, hello Webex (lower case e). At the 2018 Cisco Collaboration Summit in Phoenix, Rowan Trollope and the Cisco team made A LOT of announcements, including...

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News

Guest, Staff & Vendor Contributed Articles

By
Robbie Pleasant
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Originally launched via Kickstarter in 2016, HELLO is designed to turn a television set into a communication device, including encrypted video, audio, and messaging...

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Robbie Pleasant
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These new series are designed to enable mobility within the office environment while reducing noise and distraction, which is especially important in today’s open...

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BCStrategies
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Shallu Behar-Sheehan will lead the global marketing organization to further accelerate customer adoption and elevate brand awareness. She joins StarLeaf as the...

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New research finds that flexible work lifestyles are not an "all or nothing" affair.
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As part of our ongoing thought leadership research into the way we work, we caught up with Lisa Campbell, Global Director and Digital Workplace...
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As part of our ongoing thought leadership research into the way we work, we caught up with Marianne Hewlett, Senior Vice President and Member of the...
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The thought of software robots and artificial intelligence (AI) in the workplace may make some knowledge workers nervous. But instead of seeing a...
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By
Robbie Pleasant
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Zoom Video Communications, Inc. has announced new additions to its communications platform. With these new enhancements, Zoom’s platform will gain a new cloud phone...

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BCStrategies
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The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. NewVoiceMedia was recognized for its...

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RingCentral
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In this episode, Neha Mirchandani, VP of Corporate Marketing at RingCentral, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss key...
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RingCentral
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Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you're looking...
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RingCentral
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Companies of all sizes are rushing to embrace the cloud for many core business functions, including their most critical business function—...
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RingCentral
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For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware...
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By
RingCentral
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What is a cloud phone system? Imagine if you could make business calls, listen to voicemails, and even host online video conferences from any phone,...
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By
RingCentral
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Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards...
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RingCentral
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Compared to conventional on-site business phone hardware, RingCentral Office® is quick and easy to configure. RingCentral has also developed a...
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RingCentral
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The cloud is a network of servers that companies use to host and deliver services. Companies like Salesforce® are renowned for providing cloud CRM,...
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BCStrategies
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BMS provides a Benefit Service Center for major employers, enabling clients’ employees to engage with Benefit Representatives who can deliver support for the...

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BCStrategies
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VOSS Solutions announced that Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC.

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By
BCStrategies
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Elit-Technologies was looking for an innovative, high-performance solution to introduce a unique value proposition for its Cisco Powered UCaaS solution.

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BCStrategies
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Industry-Leading Conference Phone Supports Natural, Clear Conversation Across 225 Zoom Rooms for Market-Leading Meeting, Event, and Hospitality Technology Leader

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BCStrategies
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NewVoiceMedia today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding...

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BCStrategies
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NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud...

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BCStrategies
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Conferencing Device Delivers Intuitive Operation and High-Quality, Natural Audio for Conference Calls On the Go

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BCStrategies
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StarLeaf has rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf.

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Masergy
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Managing security often requires outside help, but navigating the security services market can be challenging. Forrester offers recommendations for...
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Masergy
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With personnel resources in short supply, medical device company Orthofix needed a 24/7 security watchguard. Hear the CISO interview and learn how he...
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Masergy
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Partner with Masergy for Improved Security Outcomes and get managed detection and response, machine learning, and 24/7 monitoring from experienced...
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Masergy
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Weightmans required more manpower to make its security operations as strong as its legal team. See how Masergy delivers 24-7 monitoring and saves the...
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Masergy
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Security professionals must look beyond traditional data protection methods. Learn about an integrated framework that creates a holistic detection...
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Masergy
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CISOs need to bring all of their forces to bear on the growing list of security threats. See what capabilities security service providers bring to...
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Masergy
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How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO built an agile network...
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Masergy
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Partner with a Gartner Visionary for Your Hybrid Networking Solution and get managed SD-WAN, managed SD-VPN, Network Function Virtualization, Direct...
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Masergy
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Learn how IT outsourcing provider Protera integrated connectivity services into its solution offering, enabling SAP-centric clients to seamlessly...
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Masergy
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With multiple network providers and increasing bandwidth demands, Ingenico needed a partner to enable their cloud-first strategy. Explore how Masergy...
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Masergy
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As cloud applications increase, SD-WAN plays a significant role in network optimization. See where companies are in the SD-WAN adoption curve and get...
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Masergy
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IT executives need hybrid networking partners who excel at more than just service delivery. This guide identifies network service providers capable...
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Masergy
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Segmented virtual networks are complex, creating friction between the network and security. Strengthen synergies with an overlooked technique, a...
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Masergy
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Learn how Forrester analysts calculated the potential financial impact and ROI achieved when one company deployed hybrid networking with SD-WAN from...
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Masergy
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Enhance mobility and productivity with Masergy Cloud Communications solutions, including seamless Global UCaaS, Intelligent SIP Trunking, and Cloud...
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Masergy
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When it came to moving and adding offices as part of its rapid growth, Lincoln Moving & Storage Company needed a bit of help. Here's how Masergy...
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Masergy
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Explore the nine most serious and costly threats to enterprise VoIP communications systems and understand the three key features that protect...
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Masergy
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Enterprises that adopt cloud communications gain cost advantages, but which solution features should drive the CIO decision-making process? The...
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Masergy
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Cloud communications implementations can be challenging because each IT environment is unique and needs to be thoroughly understood. These three...
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Masergy
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Masergy's Cloud Contact Center is a next-generation solution that provides omni-channel communications and predictive analytics to help your business...
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Masergy
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Contextual communications tools put relevant information at the fingertips of workers enabling speed-to-innovation. Learn about the features of...
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Masergy
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VoIP technology and cloud communications introduces new security concerns that can't be ignored. Find out how Masergy brings reliable security to...
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Masergy
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Cloud communications are powerful tools that lower the total cost of ownership. Explore how new technologies reduce IT complexity and deliver rich...
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