EXPERT ARTICLES & PODCASTS

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Melissa Swartz
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It’s likely that this forced “remote work experiment” will result in long-term changes in perception about remote work and its effectiveness. Here are some best practices for managing meetings and remote workers.

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Blair Pleasant
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In today’s challenging environment, the way we work and collaborate is changing, requiring new tools to help employees be more efficient from wherever they may be...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...

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Roberta J. Fox
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This white paper has been developed as a result of over 35 years working as remote, telework-enabled professionals.

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Melissa Swartz
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Melissa Swartz hosted a group of BCStrategies Experts to discuss best practices for working from home (WFH). BC Experts participating include Marty...
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Jon Arnold
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Today’s speakerphone offerings address both one-to-one and small group needs, are ideal for ad hoc meetings, and the price points make them an affordable alternative...

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Marty Parker
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BCStrategies Experts were slated to moderate or present in 27 sessions at Enterprise Connect in Orlando and will be included in the rescheduled event.

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Jim Burton
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In this BCStrategies podcast, Jim Burton leads a discussion about business communications technology and how it is positioned to immediately help...
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Marty Parker
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This past week Enterprise Connect announced the postponent of its annual event due to coronavirus to August 3-6 in San Francisco. In this Industry...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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This new offering gives 2600Hz customers and partners a new option for call center services, while adding value to the KAZOO platform.

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Jon Arnold
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Aside from being all-in on cloud, this was a strong message to partners and customers that Avaya is all-in to win. Most of what I saw at Engage was how Avaya has put...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Dave Michels
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The CCPro application doesn’t short its customers on expected features or capabilities. The solution offers the usual call center capabilities such as dashboards,...

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Blair Pleasant
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There was lots of energy and enthusiasm on display at Cisco’s recent Collaboration Analyst Summit with several new team members, new announcements, and new messaging...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Phil Edholm
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At a recent vendor event, one of the other analysts responded to a discussion about emerging Teams solutions for Frontline Workers by asking why this was different...

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Phil Edholm
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Cato Networks just released a comprehensive survey of the impact of WAN and SD-WAN networking on digital transformation.

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Jon Arnold
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This was my first time attending Project Voice; I’ve got some takeaways to share here that anyone on a collaboration buyer’s journey should find of interest.

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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The company has a new leadership team and organization under the direction of CEO Tony Bates, with two key business units – Genesys Cloud and Genesys Core.

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Jim Burton
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In this Industry Buzz podcast hosted by Jim Burton, the BCStrategies Experts discuss 2019. Topics include CPaasS, industry consolidation, artificial...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Blair Pleasant
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One of my favorite conferences is Nextcon, Nextiva’s annual partner and customer event. I spoke with Nextiva CMO Yaniv Masjedi to get the inside scoop on the event.

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Nicolas De Kouchkovsky
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The annual AWS user and partner conference gathered an impressive 65,000 participants, doubling in size over 2018. It was the first time I attended the event and...

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Tom Brannen
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CPaaS (Communications Platform as a Service) is one of the most powerful tools I have seen in my 25 years in the industry. As an industry, we have seen it evolve from...

Tom Brannen
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Blair Pleasant
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As part of the company’s recent additions to its executive team, Talkdesk announced the appointment of Chad Gaydos as its first chief customer officer (CCO). The...

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Jon Arnold
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The Society of Communications Consultants has been around a long time, and is currently undergoing its own version of digital transformation. Being the only analyst...

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Phil Edholm
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A recent customer service experience and an article and interaction with Glance is defining the differences in customer web assistance solutions.

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Blair Pleasant
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At Vonage’s analyst conference in San Francisco last month, we previewed the newly branded Vonage which was introduced at the company’s inaugural user and developer...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Jim Burton
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In this Industry Buzz podcast, Jim Burton and the BCStrategies Experts welcome John Macario, Senior Vice President of Channel Marketing for Ribbon...
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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly...
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Nicolas De Kouchkovsky
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me...

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Melissa Swartz
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What questions do you ask to reveal the differences among offers so you understand the which kind of cloud you are actually getting?

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Blair Pleasant
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After many, many months of planning, the new NTT Ltd. made its debut in July, and recently provided industry analysts a look at the new consolidated company.

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Jon Arnold
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Until recently, CCaaS was more of an add-on to the collaboration story, but in some regards, it’s become the lead, and that should matter for anyone on their...

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Melissa Swartz
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How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and...

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton discusses Sangoma's acquisition of VoIP Innovations, LLC (VI) with Jim Machi, Sangoma's...
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Phil Edholm
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The culprit was a misconfigured MongoDB that was open and visible on the Internet

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Alan MacLeod, VP Product of Ramp.
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Blair Pleasant
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To get more insights about Edify, its cloud offerings, and the development process, I recently interviewed co-founder Cameron Weeks.

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Michael Finneran
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Microsoft announced it will be re-entering the smartphone market late in 2020 with an Android-based smartphone called the Surface Duo. The Duo was one of two dual-...

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Blair Pleasant
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To better understand the connected consumer and their attitudes and expectations regarding the customer experience and consumer preferences, Selligent surveyed 5,000...

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Stephen Leaden
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According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.

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Blair Pleasant
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Mitel provided an update on its products and strategy at its annual analyst and consultant summit in Dallas

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Phil Edholm
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I had the opportunity to sit down with John Proctor, CEO of Martello Technologies, to discuss how Martello has been partnered with Mitel for over a decade to deliver...

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News

Guest, Staff & Vendor Contributed Articles

By
Eric Hagen
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Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen...

Eric Hagen, VP President Contact Center Operations, Support.com
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BCStrategies
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Orange is supporting its consumer and business customers, as well as all state, public or “critical” organisations, to make sure that their solutions and networks...

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Zohar Rozenberg
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Self-quarantined employees are forcing organizations to allow access to critical data remotely. Coronavirus is presenting organizations with a unique opportunity to...

Zohar Rozenberg
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BCStrategies
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The companies are collaborating to offer a seamless integration between two of their most innovative products, 2600Hz's Call Center Pro (CCPro) and Xarios Dimensions...

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BCStrategies
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Schools and Resellers in the United States Can Now Take Advantage of a Deeper Discount on Any Qualifying Yamaha Solution

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UCStrategies Staff
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Integration of Nectar Diagnostics with CX Assurance raises the stakes for testing, monitoring and resolution for DevOps teams

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BCStrategies
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The solution addresses the growing requirement from enterprise organizations to take advantage of the market leading capabilities of Microsoft Teams, while continuing...

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BCStrategies
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VOSS Solutions announced that the company is offering Cisco Live visitors the opportunity to sign up for an exclusive fast start workshop to modernize and improve...

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BCStrategies
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Yamaha Will Present Its New Professional-Quality Portable Conference Phone, Video Sound Bars, and a Speaking Session Aimed at Understanding AI in UC

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BCStrategies
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Poly announced the appointment of Carl Wiese as executive vice president, chief revenue officer, global head of sales.

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BCStrategies
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Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization

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BCStrategies
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Datamavic provides medium to large sized organizations with voice and network consulting services, supplies hardware, delivers managed services for small businesses,...

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BCStrategies
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Virsae’s growing international base of customers and partners is behind a skyrocketing volume of call quality data feeding the company’s AI-powered unified...

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BCStrategies
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The New Speakerphone with SoundCap Technology Cuts Ambient Noise from Meetings in Open, Busy Environments

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BCStrategies
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The Partnership Brings Intel Unite App-Enabled Meeting Control to Yamaha UC's USB Audio and Video Solutions

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UCStrategies Staff
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Three companies to launch CloudFuelTM Program to accelerate transition from legacy on-premises business communication systems to leading cloud technology...

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UCStrategies Staff
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Upcoming roadshow to delve into UC trends, purchasing habits and behaviors of small-to-medium sized businesses and large enterprises in North America 

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UCStrategies Staff
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Company’s projected revenue growth shows demand for reliable and intuitive collaboration and communication solutions

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Ooma
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8-chapter guide covering key considerations when looking at cloud phone system / VoIP solutions
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BCStrategies
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The Vonage App Center allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution...

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Ooma
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Data supporting frustrations that businesses have with Telcos and why VoIP and UCaaS is rapidly replacing traditional telco service
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Ooma
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Data supporting why small to mid sized businesses need to enable remote work in order to compete with larger companies that already have...
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BCStrategies
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Yamaha CS-700 Delivers Exceptional Audio and Video Quality in Easy-to-Deploy, Easy-to-Use All-In-One UC Solution for Text-Based Personal Shopping and Concierge...

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BCStrategies
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Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging...

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BCStrategies
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Sangoma's acquisition adds material recurring revenue, accretive EBITDA and new CPaaS technology.

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BCStrategies
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Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels...

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BCStrategies
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TrueConf Group will be available for shipping globally this autumn in multiple configurations as ready-to-use kits for meeting rooms.

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BCStrategies
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ITS took the decision to migrate its Cisco HCS UC management component from CUCDM to VOSS-4-UC, for two specific reasons: VOSS-4-UC offers proven shared multi-tenancy...

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BCStrategies
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Enables fast, efficient and error free migration to latest UC solutions available

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2600Hz Incorporated
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Migrating your on-prem telecom offering to a new cloud-based platform can be easier than you think. Take a look at what a cap and grow strategy is,...
2600Hz logo
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2600Hz Incorporated
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Is your UCaaS or CPaaS solution truly geo-redundant? This whitepaper explores the little-known differences between the majority of solutions claiming...
2600Hz logo
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UCStrategies Staff
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Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms.

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BCStrategies
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New StarLeaf Touch 2045 with built-in StarLeaf Sense proximity technology instantly synchronizes users’ meetings to the room

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BCStrategies
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Teamline gives the enterprise all it needs to join Microsoft Teams, Skype for Business, Cisco Webex, Zoom, BlueJeans and StarLeaf meetings all from one agnostic...

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BCStrategies
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Vectors 2019, scheduled for October 27-30 at the Loews Sapphire Falls Resort, Universal Orlando, will provide resellers with hands-on-training, educational content...

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BCStrategies
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Almo will expand access to the company's broad portfolio of UC, audio, and video solutions, as well as to enhanced customer service and support.

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PALO ALTO, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/Beam?src=hash" target="_blank">#Beam</a>--Blue Ocean Ro
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BOISE, Idaho--(BUSINESS WIRE)--Cradlepoint announced today that it has been awarded a five-year NASPO ValuePoint Data Communications Products & Services con
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SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, a
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BCStrategies
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The acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution.

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Ramp
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AltitudeCDN™ Multicast+ is a secure and scalable, standards-based multicast solution for live video. It’s the best option for reaching your viewers...
Ramp logo
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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1