EXPERT ARTICLES & PODCASTS

By
Blair Pleasant
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At Customer Contact Week in Las Vegas, Edify announced general availability of its cloud-native platform called Edify Huddle, which brings together CCaaS, UCaaS, and CPaaS.

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Blair Pleasant
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With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.

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Blair Pleasant
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Communicator will integrate Phone.com’s HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR, and other business communications...

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Robert Harris
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Fortunately, there are concise, standardized definitions of cloud service models: Private Cloud, Community Cloud, Public Cloud, and Hybrid Cloud. This extends itself...

Robert Harris
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Jon Arnold
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There’s nothing small about the SMB market, but there’s nothing easy about being an SMB either. This sector is a major driver of employment and economic activity, but competing against bigger players in a globalized market is a major challenge.

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Nicolas De Kouchkovsky
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Context is not only for customer support agents. It is also important for self-service, to know when to offer it or when an interaction should be escalated to a...

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Blair Pleasant
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Ribbon Communications hosted its service provider and carrier customers, as well as a group of analysts in the nation’s capitol recently, to provide...
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Jon Arnold
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Last week, Ribbon Communications hosted Perspectives 19, their annual customer and partner gathering, along with a modest contingent of analysts.

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Jim Burton
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In this Industry Buzz podcast, Jim Burton hosts a conversation with the BCStrategies Experts about industry consolidation, and changes in the...
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Peter Bernstein
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Last week, the Ribbon Communications Perspectives 19 event was the occasion. I came away from the conference quizzical.  

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Blair Pleasant
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I finally understood why Slack wasn’t like other team collaboration companies.
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Michael Finneran
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The ability for organizations to move key attributes of their voice and UC services to the cloud has certainly reshaped the UC&C industry, but that doesn’t mean...

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Blair Pleasant
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Blair Pleasant speaks with Selligent CEO John Hernandez and the company’s new CMO, Niki Hall, about Selligent Marketing Cloud, the company’s...
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Jon Arnold
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Last week’s Slack Frontiers had impeccable timing, aspirational messaging, creative imagery and a sense of purpose that turns casual users into cheerleaders.

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Dave Michels
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The Wall St. Journal is reporting that Mitel has made an offer to acquire Avaya. Maybe. It’s 4AM in Singapore, but I have a few thoughts on this.

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton meets with Jim Fairweather, Vice President Sales & Marketing - Americas at...
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Blair Pleasant
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NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.

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Blair Pleasant
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Kevin Bartnicki, Director of Sales at 2600Hz talks about the company and its approach to cloud communications for service providers, and its API-...
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Blair Pleasant
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At Channel Partners 2019, Mitel’s Daryl Reva, VP of Cloud Marketing, and Daniel Farrar, the new Executive Vice President and General Manager of Mitel...
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Blair Pleasant
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As a small and medium-sized businesses (SMB), you have the same goals as your larger counterparts – improving employee productivity, enabling greater worker mobility...

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J.R. Simmons
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Multiple reports have surfaced that Avaya has received a leveraged buyout (LBO) offer from a private equity firm for about $2 billion plus assumption of the debt,...

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Blair Pleasant
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We heard about the company’s strategy and direction and got to meet the new management team, including the new CMO, CTO and Head of AI, EVP...
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Marty Parker
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Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions...
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Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX),...
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Phil Edholm
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I want to focus on the companies/announcements that represent either potential disruption in the market or that have technologies that are transformational.

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Jim Burton
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In this Executive Insights videocast, BCStrategies’ Jim Burton is joined by Joe Burton, CEO of Plantronics and Polycom. Discussion topics include the...
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Blair Pleasant
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“Collaborative communications” is the vison of RingCentral, which was highlighted at the recent RingCentral analyst conference, as a group of analysts heard how the...

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Jon Arnold
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During the sessions, we heard lots about how big the UCaaS/CCaaS opportunity is, how fast RingCentral is growing, and how well-rounded their portfolio is becoming,...

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Blair Pleasant
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To discuss the key survey findings and the implications for businesses, I’ll be joining Michael Rose, Five9’s Director, Brand & Corporate Communications, in a...

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Jim Burton
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BCStrategies is well-represented at Enterprise Connect 2019, in Orlando, March 18-21, with 14 Experts presenting in 24 sessions covering the entire...
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Evan Kirstel
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If an agile approach can be developed, better forms of AI can emerge and they can evolve to solve real problems just as we humans are faced with.

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts who attended the Cisco Collaboration Analyst Summit get together to discuss the event. Blair...
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Nicolas De Kouchkovsky
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The attractiveness of automation is not new. It drove the adoption of Computer telephony integration (CTI) and Interactive Voice Response (IVR) in the past. The cloud...

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Blair Pleasant
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New leadership team, new energy. That’s what the analysts who attended the Cisco Collaboration Analyst Summit got to experience.

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Michael Finneran
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Text is not just another way-more-convenient, non-intrusive, virtually real time form of communications. With the move to omnichannel contact centers, it is becoming...

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Blair Pleasant
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Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its strategy and roadmap...

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Blair Pleasant
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Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its...
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By
Evan Kirstel
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From a small retailer who wants less in-store inventory to delivering custom products on-demand to complex automotive, airplane and military projects with millions of...

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Phil Edholm
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Whenever I talk to telecom groups and organizations about running their critical apps across SD-WAN, at some point the tough question gets popped: "Do you think SD-...

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Jon Arnold
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Last week, I attended my first Alcatel event in far-away, uber-luxe Monaco. The analyst event was actually a coda to a week-long sales event which we didn’t attend,...

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Jim Burton
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In the wake of Avaya ENGAGE 2019, held late January in Austin, Texas, the BCStrategies Experts got together to discuss the event, Avaya, the company'...
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Stephen Leaden
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Today’s cloud delivery model is a bit more mature than what was being promoted just 24-36 months ago. The reality of delivering a full UC suite in the cloud is just...

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Blair Pleasant
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There were several announcements made, but the one that resonated the most with me was the new branding and naming conventions. With the theme of simplification, the...

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Jon Arnold
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Building on takeaways from a presentation at a recent SCTC regional event by Gord Sexton from Genesys, he provided useful guidance – primarily for consultants to get...

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Nicolas De Kouchkovsky
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Let’s continue our tour of the 2018 market transitions. After covering business communications in part one, I want to discuss customer service.

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Dave Michels
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No matter which stat you use, there are a lot more analog (offline) meeting rooms than digital meeting rooms. That’s because digital rooms are expensive and...

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Peter Bernstein
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It is time to take a deep breath and put a little context around all of the hyper enthusiasm. We are clearly getting “over our skis.” This is problematic at best.

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Jim Burton
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In this Executive Insights podcast, BCStrategies’ Jim Burton welcomes new Masergy CEO, James Parker. Discussion topics include what James sees as his...
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Phil Edholm
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This is a story of the challenges of upgrading in our modern world. While it is a story of a consumer service, the fact is that I use these facilities as part of my...

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News

Guest, Staff & Vendor Contributed Articles

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BCStrategies
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Built in-house by VoIP’s foremost experts on serverless architecture, cloud-based UCaaS platform runs on all Mac and Windows computers and will integrate HD Voice,...

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BCStrategies
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The YVC-330 Portable USB and Bluetooth® Speakerphone Features New SoundCap Technology to Make Clear Collaboration and Meeting Possible In Open Plan Offices

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BCStrategies
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Yamaha Expands Product Portfolio to Provide Sophisticated AI Video and Superior Audio for Unrestricted, Intelligent Collaboration Experiences for North American...

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BCStrategies
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With Voxbone Connect, customers can reap the benefits of Voxbone’s enterprise-grade network quality without compromising on scale.

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BCStrategies
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Jands is the Exclusive Distributor of Cambridge Sound Management™ Products in the Region

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BCStrategies
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de Bijenkorf has signed an agreement for Vonage’s award-winning NewVoiceMedia contact center solution for its Salesforce integration, routing and reporting...

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BCStrategies
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Yamaha UC Expands Lineup of Video Sound Bars, Speakerphones, and Professional USB Audio Kits to Bring Ease of Integration and Collaboration to Open Spaces, Medium...

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BCStrategies
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Sennheiser will be part of AWS Partner Network through its product interoperability with Amazon Connect and Amazon Chime.

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BCStrategies
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The Yamaha YAI-1 XL Bundle Features the Series' Innovative, Preconfigured USB Audio System with Up to 16 Microphones to Support Even the Largest Boardrooms and...

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BCStrategies
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New co-branded reseller program allows partners to set their own price and margins, own their customer relationships, and better control their future.

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BCStrategies
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Hotelbeds contracts, connects and efficiently distributes a differentiated portfolio of more than 170 thousand properties over 185 countries to leading industry...

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BCStrategies
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VOSS Solutions announced a major enhancement to VOSS-4-UC that enables organizations to seamlessly integrate and manage Microsoft Teams and Cisco UC, through...

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BCStrategies
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Now customers can choose between the new XW-CS-700 wireless mic or the existing wired model for their collaborative requirements.

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BCStrategies
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Nextiva disrupts UCaaS by combining phone service with powerful tools to prospect, engage, and manage customers in a single offering.

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BCStrategies
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Vonage’s NVM solution is used by enterprises for their contact center and inside sales needs.

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BCStrategies
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Axians offers a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces,...

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BCStrategies
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The NewVoiceMedia solution honored for exceptional innovation and quality

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BCStrategies
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New headset with Active Noise Cancellation (ANC) is designed for modern professionals who need to work from everywhere using one single headset for both calls and...

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BCStrategies
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The SP 30 is a flexible collaboration tool for meetings in and out of the office, supporting conference calls with up to 8 people.

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BCStrategies
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Sennheiser’s new premium Century™ ANC headset is for office professionals who spend all day on calls in open office environments and contact centers.

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BCStrategies
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Sennheiser will be part of AWS Partner Network through its product interoperability with Amazon Connect and Amazon Chime.

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BCStrategies
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The new infrastructure will help Polynt drive innovation inside the organization and take full advantage of further digitalization.

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BCStrategies
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Part of Yamaha's award-winning Video Sound Bar family, the CS-700 SIP model is the industry's first video collaboration solution to integrate PBX and UC applications...

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BCStrategies
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"A new price point of $799 MSRP for the AV model makes the CS-700 more accessible to a greater number of organizations and will align with Yamaha UC's new product...

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Fuze
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A resource defining the enterprise collaboration market which provides best practices.
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Fuze
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14 stories from IT leaders who are driving digital transformation in their companies.
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Fuze
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Drawing on global research, this report presents a vision for the future of work through the eyes of those on the frontlines. It provides a deep-dive...
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BCStrategies
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A highly flexible management portal that allows central IT to control the platform, with devolved administration autonomy for sub-regional IT teams

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BCStrategies
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Partnership extends Nectar’s reach into the “last meter” of the enterprise network

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BCStrategies
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Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy...

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BCStrategies
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Key benefits for enterprises include speedy deployment and minimal CAPEX, and direct connections to Masergy’s software-defined platform, purpose-built for real-time...

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BCStrategies
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Poly, which means “many,” leverages the legendary audio and video expertise of Plantronics and Polycom and its breadth of smart endpoints that connect across and...

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BCStrategies
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Enables developers to embed communications into their enterprise applications within minutes

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BCStrategies
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RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound...

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BCStrategies
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This table shows the schedule for BCStrategies Experts at Enterprise Connect 2019, March 18-21, 2019, in Orlando, FL.
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One task that’s perfectly viable for machine learning is the optimization of customer experience (CX), something that can make or break a modern business. But does...

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BCStrategies
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Major's expertise in manufacturing and supply chain management elevates company's operations and positions it for growth

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BCStrategies
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The AWS Partner Network (APN) is a global partner program, focused on providing business, technical, marketing and go-to-market support to build successful AWS-based...

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Sangoma Technologies
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O’Brien had been using decades old traditional phone systems for quite some time, but eventually replaced them with Asterisk-based systems to take...
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Sangoma Technologies
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Read how one of the largest and oldest U.S. grocery stores uses Sangoma to keep groceries on the shelf.
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Sangoma Technologies
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Hosted vs On-Premises UC: Which is right for your business? Protect your IT dollars and make a more educated decision about your company's...
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Sangoma Technologies
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Unleash the power of Unified Communications by understanding the factors that could prevent you from getting the most out of your phone system.
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Sangoma Technologies
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School districts across Wisconsin, USA, were struggling with outdated phone systems that did not provide modern functionality and security. The state...
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Sangoma Technologies
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The open source philosophy and methodology has made a considerable impact on the history of computing. It has steadily entered and gained traction in...
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BCStrategies
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This year 14 BCStrategies experts will be presenters in 24 sessions at Connect 2019, in Orlando, FL, March 18-21.These sessions will cover the entire span of Business...

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BCStrategies
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New collaboration brings global access to Microsoft Azure IoT cloud services via satellite connectivity

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BCStrategies
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Company Will Share How to Create the Best Huddle Room Experience During Expert Panel, Showcase Solutions for UC Success in Any Meeting Environment

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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1