Set aside any preconceived notions about Zendesk. While the company built its reputation around service and ticketing, its focus today is on the Autonomous Service Workforce, AI agents, and resolutions. At Zendesk Relate 2026, the company’s annual event that brought together more than 2,000 attendees, Zendesk outlined its vision for the Autonomous Service Workforce, built on the Zendesk Resolution Platform. Service and ticketing remain core parts of the business, but the comp

Zoom held its Zoom Perspectives analyst conference at the Ritz-Carlton Half Moon Bay, giving analysts the opportunity to hear about the company’s latest AI developments. The central theme of the event was “conversation to completion.” It's not about meetings any longer - it's about how conversations kick things off, but the real work is in how AI is used to deliver outcomes, completed tasks, and resolutions. A conversation may start in a meeting, on a phone call, in a custom

Mitel’s introduction of Mitel WX (Workforce Experience) signals a meaningful shift in how enterprise communications are built and used. Instead of focusing primarily on meetings and messaging for desk-based employees, WX is designed as a communications framework that embeds real-time, voice-first interactions directly into day-to-day workflows. It brings together frontline, mobile, office, and contact center workers into a single, role-aware experience, while supporting flexi