Zoom is making a bigger play for enterprise AI, with a strategy focused on turning conversations into context, and context into completed work. Its new Unified Context Layer sits at the center of that vision. Zoom’s message at Zoomtopia 2026 was clear: the company wants to be much more than a place where people meet, chat, and make phone calls. It wants to connect conversations across an organization with the context, AI agents, and workflows needed to get work done. The them

Authentic natural beauty and artificial intelligence came together at NiCE’s annual analyst summit, held on the beautiful island of Maui. Against a backdrop of palm trees and crashing waves, the discussions focused on AI, particularly agentic AI, and how it is changing the customer experience (CX) landscape. The theme was “Huliau,” Hawaiian for turning point. And our industry is certainly at one. In just a few short years, we’ve gone from the introduction of generative AI and

Unified communications has traditionally been built around the needs of the desk worker. Give employees a phone, softphone, messaging, meetings, presence, and a collection of collaboration tools, and then try to make those capabilities work for everyone else. Mitel is taking a different approach with its new Mitel Workforce Experience (Mitel WX). Rather than starting with the communications client and trying to make it work across the organization, Mitel is starting with the