EXPERT ARTICLES & PODCASTS

By
Peter Bernstein
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In this BCStrategies podcast, the BCStrategies Experts delve into the challenges associated with transforming corporate cultures -- roles, responsibilities and accountabilities -- to ones that embrace change and the critical role technology plays in assuring the creation of longer-term differentiated and sustainable value. Peter Bernstein moderates the discussion, with Experts Don Van Doren,...

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By
Blair Pleasant
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At the CenturyLink industry analyst conference in Newport Beach, I had the opportunity to speak with Thuy Ha, VP Voice and Real-Time Communications, about the company...

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By
Blair Pleasant
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By replacing an outdated phone system with new communications solutions from Mitel, Lovejoy Independent School District (ISD) has been able to provide better, faster...

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By
Jon Arnold
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Most people still associate Slack as being a messaging platform, and while that’s true, the main message from their Frontiers 2018 event last week in San Francisco...

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Blair Pleasant
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BCStrategies analysts and consultants have the opportunity to hear from and learn about many, many vendors. This week's podcast takes a look at some of the smaller, newer, or lesser known companies with interesting or innovative solutions that caught the attention of the Experts.  Blair Pleasant moderates the discussion, with Experts Jon Arnold, Nicolas Kouchkovsky, David Smith and Phil Edholm...

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By
Melissa Swartz
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In this Industry Buzz podcast, the BCStrategies Experts continue a discussion on SD-WAN based on an earlier podcast: SD-WAN: A Game Changer with Some...
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By
Nicolas De Kouchkovsky
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Assistants and bots have reached a new adoption high. However, many businesses are finding their project harder to scale than they expected. The disappointment with...

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By
Michael Finneran
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While the hype machine appears to have moved on to other topics, Internet of Things (IoT) continues to grow – though not necessarily in the way the magazines...

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By
Peter Bernstein
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We live in an age where because of their preponderance, ubiquity and accessibility words not only really matter, they matter more than ever both good and bad. In fact...

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By
Marty Parker
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In this Industry Buzz podcast, the BCStrategies Experts discuss the Gartner Magic Quadrant for Unified Communications. Marty Parker moderates the...
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By
Phil Edholm
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WhatsApp, the Facebook messaging applications just introduced multi-party video calling for up to four participants. The solution only works on mobile phones, IOS and...

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By
Phil Edholm
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In this Industry Buzz podcast, the BCStrategies Experts discuss Google in the enterprise. Topics include the recent Google Cloud Next '18 conference...
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By
Nicolas De Kouchkovsky
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We continue our exploration of the key trends shaping up the customer interaction management market. In the first part of this article, we looked at the accelerating...

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By
Marty Parker
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That one word – mature – sums up this year’s Gartner Magic Quadrant for Unified Communications (UCMQ), for on-premises solutions. Some form of the word “mature” shows...

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By
Jon Arnold
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With everything going to the cloud, the lines keep blurring between communications (basically UC) and collaboration, and more recently with contact center. Has there...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss how companies choose the right vendor or partner to work with for unified...
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By
Blair Pleasant
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At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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By
Phil Edholm
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At the Google Cloud event GoogleNext 2018, there were a lot of announcements. This conference is focused to how to use the Google cloud for business deployments.

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By
Phil Edholm
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Cato Networks announced today the addition of identity as an element in the contextual policy and operation of an SD-WAN. The concept is relatively simple -- enable...

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By
Nicolas De Kouchkovsky
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I am excited to share the second iteration of my Customer Interaction Management market landscape. The number of participants has jumped from 450 to 650. The steep...

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By
Chuck Lear
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Earlier this week Microsoft announced a long-awaited update to Teams, its workplace collaboration software which was first launched last year. The announcement of a...

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By
Melissa Swartz
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A move to the cloud takes preparation and planning. Below are some technical considerations that can help ease the transition.

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By
Jim Burton
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This Industry Buzz podcast is a follow-up to Phil Edholm's recent article, Business Communications in the Digital Transformation Age, a discussion of...
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By
Blair Pleasant
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In this BCStrategies Expert Case Study podcast, Blair Pleasant talks with Roberta J. Fox-Lawson about her work with Crisis Services Canada (CSC) to...
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By
Kevin Kieller
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In this Industry Buzz podcast, the BCStrategies Experts discuss Artificial Intelligence (AI). Topics include whether it is really artificial, and AI’...
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By
Dave Michels
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Peter Drucker was a management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern business. Below are...

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By
Sara Uzel
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I have been fortunate to be included in a number of educational events and trade shows over the past six months. Now I’m back home and I’ve been thinking about what I...

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By
Blair Pleasant
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There are certainly cases where best of breed makes sense, and there are many vendors with specialized offerings that I would gladly recommend to businesses. That...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss business communication: what it is, how it differs from UC and why businesses should...
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By
Melissa Swartz
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Most of the projects that I work on, large and small, at some point require porting of numbers from one carrier to another. Moving toll free numbers from one carrier...

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By
Jon Arnold
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To help make more sense as to where Ribbon will land by Perspectives19, here’s a summary of the bright spots and points of caution that resonated for me from the...

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By
Phil Edholm
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The Business Communications market is ever more complex and challenging for both users and administrators. The intent of this article is to present a structured...

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By
Tracy Venters
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If you are a marketing person today, nobody cares about your “offline” skills. Everybody wants a digital marketer. Yet eCommerce currently makes up only 10% of all...

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By
Nicolas De Kouchkovsky
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Referring to Salesforce Service Cloud as a new entrant in the customer interaction management space is almost an oxymoron. I spoke with Bill Patterson, who became its...

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By
Michael Finneran
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In defense of the technology, radio is just tough to do. Think about it. We are sending waves of electromagnetic energy that nobody can see or feel through free space...

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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.
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By
Blair Pleasant
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My next conference is the Cloud Comms Summit, taking place in (outside of, actually) Washington, D.C. on June 27. Produced by the Cavell Group and the Cloud...

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By
Peter Bernstein
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Collaboration is not a goal. Rather it is a strategically applied integral part of project management journeys—from concept to realization—coupled with attention to...

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By
Dave Michels
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Not long ago, meetings were what happened between spurts of productive work. Today, meetings are increasingly where the work gets done. The e-board is one more tool...

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By
Tracy Venters
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A recent study sponsored by NewVoiceMedia claims that U.S. companies are letting an estimated $75 billion per year slip into the pockets of their competitors due to...

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By
Tracy Venters
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Enterprises are deploying AI for a number of use cases including call center automation, marketing campaigns, customer self-services and internal employee processes....

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By
Evan Kirstel
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Few would argue that any kind of public safety incident represents a potentially complex problem to solve, but what are viable and lasting solutions to problems that...

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By
Evan Kirstel
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In the rush to embrace convenience and lower operational costs, voice quality often gets the short end of the stick. Cellular service and voice over IP (VoIP) are two...

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By
Blair Pleasant
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If you happen to be in the London area on May 16-17, be sure to attend UC Expo, the largest Unified Communications and Collaboration event in Europe. The theme of the...

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By
Phil Edholm
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Three weeks ago, Cisco held their annual Collaboration Summit in Phoenix. I decided to wait a week to write about the event to let my thoughts congeal.

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By
Jon Arnold
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It’s not often I have two events in the same week, but that’s what unfolded recently, and being the only BC Expert to attend both Monage 2018 and Cisco Collab Summit...

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By
Blair Pleasant
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Goodbye Spark, hello Webex (lower case e). At the 2018 Cisco Collaboration Summit in Phoenix, Rowan Trollope and the Cisco team made A LOT of announcements, including...

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By
Evan Kirstel
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What UC does for any size business is provide a multi-view approach to communications. By integrating voicemail into emails, communications can be shared, distributed...

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By
Michael Finneran
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In this Industry Buzz podcast, BCStrategies Experts Michael Finneran, Dave Michels and Phil Edholm discuss the magnitude of the Avaya Mobile...
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By
Phil Edholm
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Identity and identity management have become hot topics. In the web world, identities have emerged as the way we manage our online relationships when they move beyond...

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News

Guest, Staff & Vendor Contributed Articles

By
BCStrategies
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Elit-Technologies was looking for an innovative, high-performance solution to introduce a unique value proposition for its Cisco Powered UCaaS solution.

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By
BCStrategies
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Industry-Leading Conference Phone Supports Natural, Clear Conversation Across 225 Zoom Rooms for Market-Leading Meeting, Event, and Hospitality Technology Leader

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BCStrategies
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NewVoiceMedia today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding...

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By
BCStrategies
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NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud...

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By
BCStrategies
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Conferencing Device Delivers Intuitive Operation and High-Quality, Natural Audio for Conference Calls On the Go

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BCStrategies
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StarLeaf has rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf.

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By
Masergy
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Managing security often requires outside help, but navigating the security services market can be challenging. Forrester offers recommendations for...
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By
Masergy
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With personnel resources in short supply, medical device company Orthofix needed a 24/7 security watchguard. Hear the CISO interview and learn how he...
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Masergy
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Partner with Masergy for Improved Security Outcomes and get managed detection and response, machine learning, and 24/7 monitoring from experienced...
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Masergy
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Weightmans required more manpower to make its security operations as strong as its legal team. See how Masergy delivers 24-7 monitoring and saves the...
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By
Masergy
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Security professionals must look beyond traditional data protection methods. Learn about an integrated framework that creates a holistic detection...
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Masergy
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CISOs need to bring all of their forces to bear on the growing list of security threats. See what capabilities security service providers bring to...
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Masergy
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How Teknion has become a disruptive force in the furniture industry is a story of digital transformation. Explore how the CIO built an agile network...
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By
Masergy
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Partner with a Gartner Visionary for Your Hybrid Networking Solution and get managed SD-WAN, managed SD-VPN, Network Function Virtualization, Direct...
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By
Masergy
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Learn how IT outsourcing provider Protera integrated connectivity services into its solution offering, enabling SAP-centric clients to seamlessly...
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By
Masergy
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With multiple network providers and increasing bandwidth demands, Ingenico needed a partner to enable their cloud-first strategy. Explore how Masergy...
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By
Masergy
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As cloud applications increase, SD-WAN plays a significant role in network optimization. See where companies are in the SD-WAN adoption curve and get...
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By
Masergy
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IT executives need hybrid networking partners who excel at more than just service delivery. This guide identifies network service providers capable...
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Masergy
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Segmented virtual networks are complex, creating friction between the network and security. Strengthen synergies with an overlooked technique, a...
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By
Masergy
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Learn how Forrester analysts calculated the potential financial impact and ROI achieved when one company deployed hybrid networking with SD-WAN from...
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By
Masergy
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Enhance mobility and productivity with Masergy Cloud Communications solutions, including seamless Global UCaaS, Intelligent SIP Trunking, and Cloud...
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Masergy
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When it came to moving and adding offices as part of its rapid growth, Lincoln Moving & Storage Company needed a bit of help. Here's how Masergy...
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By
Masergy
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Explore the nine most serious and costly threats to enterprise VoIP communications systems and understand the three key features that protect...
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By
Masergy
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Enterprises that adopt cloud communications gain cost advantages, but which solution features should drive the CIO decision-making process? The...
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Masergy
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Cloud communications implementations can be challenging because each IT environment is unique and needs to be thoroughly understood. These three...
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By
Masergy
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Masergy's Cloud Contact Center is a next-generation solution that provides omni-channel communications and predictive analytics to help your business...
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Masergy
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Contextual communications tools put relevant information at the fingertips of workers enabling speed-to-innovation. Learn about the features of...
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Masergy
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VoIP technology and cloud communications introduces new security concerns that can't be ignored. Find out how Masergy brings reliable security to...
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Masergy
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Cloud communications are powerful tools that lower the total cost of ownership. Explore how new technologies reduce IT complexity and deliver rich...
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Masergy
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Siloed communication systems don't maximize productivity. Learn how Masergy Cloud Communications has the must-have features that make communications...
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Masergy
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VoIP technology introduces new security concerns that can't be ignored. These nine security measures prevent and counteract today’s most serious...
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Masergy
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Cloud Communications can have a significant impact on TCO. Understand the five cost factors that impact TCO and should be included in your migration...
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By
Masergy
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Learn how cloud-based Unified Communications unite communications services into a single cohesive platform, enabling businesses to migrate away from...
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By
Mitel
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There are as many top reasons to choose a cloud UC solution as there are chief executives. Here’s what enterprises say is the number one reason they...
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Mitel
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Learn how to understand the digital imperative, design a digital workspace, deliver a superior digital customer experience, and all things digital...
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Mitel
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Mitel-commissioned Tolly report that analyzes MiCloud Connect's feature set, that includes call management, collaboration, and cost, as it compares...
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Mitel
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Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? Ditch the love-hate relationship you share...
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Mitel
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This whitepaper explores the impact millenials in tech have on communications-related needs and decisions, and examines the expectations of today’s...
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Mitel
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Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if a cloud...
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Mitel
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Cloud communications have fundamentally changed the IT landscape. This whitepaper answers why some IT pros have embraced the cloud, why some are...
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Mitel
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Learn to collabroate more effectively, increase business innovation, deliver better customer service, and drive more business revenue with this cloud...
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Mitel
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This infographic highlights some of the challenges in unifed communications, collaboration and contact center technology your business may be facing...
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BCStrategies
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NWN Corporation reports a successful experience after deploying Kurmi Service Provider Suite and a smooth migration for their CUCDM end customers.

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By
John Eng
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Happy employees help make happy customers. Find out how a contact center primed for workforce engagement management can help your business have better customer...

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BCStrategies
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VOSS Solutions issued guidance to Cisco HCS partners following Cisco’s announcement that Cisco UCDM (Unified Communications Domain Manager) will reach end of sale in...

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Nureva
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Nureva National Sales Manager Adrian Doughty speaks about the vital role AV/IT leaders have in supporting collaboration in their organizations –...
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Nureva
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The audio experts from Wainhouse Research conducted extensive testing of the Nureva™ HDL300 audio conferencing system, covering installation,...
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Nureva
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The experts on enterprise communications from No Jitter explain the demands on IT of modern team collaboration and tell how state-of-the art...
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Nureva
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The experts from My Tech Decisions explore the trend toward active collaboration meetings. The paper then explains the three archetypes of audio...
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Nureva
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Hear an expert panel assembled by the enterprise communication experts from No Jitter. Using infographics, the webinar explains how voice is the...
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