EXPERT ARTICLES & PODCASTS

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Blair Pleasant
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Five9 surveyed thousands of consumers and business decision makers for its inaugural Customer Service Index, focusing on Consumer Expectations and Behaviors with Customer Service.

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Dave Michels
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It started informally. Something I did casually for myself and a handful of regular clients. But now, for about a year, I’ve regularly published a monthly,...

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Michael Finneran
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Avaya announced it has become a "mobile operator," a distinction that will be key in terms of the services it looks to deliver. While the term "carrier" may...

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Sara Uzel
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In my view, the more valuable approach is to assess the impact on ROI of new functions and capabilities on productivity, customer satisfaction, and operational cost...

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Blair Pleasant
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Atos held its Global Industry Analyst conference in Boston, with a day set aside for analysts covering Unify (a standalone division of Atos), where a group of analysts got to hear specifically from Unify, followed by a day focused on the bigger Atos picture.

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By
Nicolas De Kouchkovsky
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Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made...

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Peter Bernstein
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Facebook is just one of thousands of organizations that collect and use/abuse our personal information. The spotlight on Facebook has justifiably led to an urgency...

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By
Dave Michels
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Will AI Replace the Humans in the Contact Center? The short answer is yes.

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By
Phil Edholm
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Today Plantronics began the process of purchasing Polycom for $2B. This acquisition continues the consolidation in the industry, now in the UC peripherals space....

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Jim Burton
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In this Industry Buzz podcast, the BC Experts from BCStrategies review Enterprise Connect 2018, held March 12-15 in Orlando. Jim Burton moderates the...
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By
Tracy Venters
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Recently, at Enterprise Connect, I met with several vendors ranging from those providing team collaboration applications, to many forms of tools for the contact...

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Blair Pleasant
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Another Enterprise Connect has come and gone, and there were tons of new announcements. The one that stood out in my mind was ...

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By
Jon Arnold
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I often write recaps of industry events, and I have first impressions to share for Enterprise Connect in two regards. First, I’m getting my thoughts organized while...

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Phil Edholm
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There were two big “new” solution topics at this year’s event, team workspaces and artificial intelligence. While both have been discussed in the past, this year they...

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By
Kevin Kieller
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In this Executive Insight video podcast, Kevin Kieller of BCStrategies is joined by Robert Davis, CVP, Skype Business Services & Office Product...
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Evan Kirstel
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Has your healthcare experience been markedly improved by technology yet? Perhaps you’ve been using a fitness tracker, or enjoy easy access to your medical notes...

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Jim Burton
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In this Industry Buzz Podcast, Jim Burton leads a discussion previewing BCStrategies' participation at the upcoming Enterprise Connect 2018. Twelve...
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Blair Pleasant
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At its first analyst conference, Five9 gathered key contact center industry analysts in Ft. Lauderdale to hear about the company’s strategy, direction, and financial...

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Tracy Venters
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There is another technology that you may not have heard of as it was only recently made possible through the repeal of net neutrality last December: Network Slicing...

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Michael Finneran
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Once again this year Eric Krapf and Beth Schultz have asked me to help assemble the mobile program for Enterprise Connect (EC). This is always one of my favorite...

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By
Blair Pleasant
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While the cloud is appropriate for companies of all sizes, SMBs in particular are turning to cloud services as an easier, more effective way to meet their business...

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Sara Uzel
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A “Customer Contact Strategy” incorporates every aspect of the customer relationship with the business. Understanding customer preferences is part of that strategy...

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Tracy Venters
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As I expanded my search into what vendors list as IoT case studies I sometimes had to chuckle. Just as when the term “Unified Communications” was first a thing and...

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By
Dave Michels
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It’s the calendar app — not email, not conferencing, not UC, not room systems, not even...

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Phil Edholm
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Join me for a webinar with Frozen Mountain on Tuesday, March 6, 2018 at 2:00pm ET/11:00am PT that will focus on how WebRTC can be used in a range of use cases and...

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Nicolas De Kouchkovsky
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Zendesk has become a important participant to watch in the customer interaction management space....

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Jon Arnold
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I’ve been involved with TMC and their ITExpo event long before UC was a thing, and having just returned from the 2018...

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Peter Bernstein
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As to the issue at hand on if an enterprise should stick with its premises-based CEC solution or move to the cloud, there is an old saying that seems appropriate. It...

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Blair Pleasant
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In this Industry Buzz Podcast, Blair Pleasant leads the discussion about Cloud, with BCStrategies Experts Dave Stein, Melissa Swartz, Sara Uzel,...
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Chuck Lear
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Microsoft, Cisco and Slack are redefining your company’s communication capabilities and culture and leaving corporate communication staffs alone and under-viewed...

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Evan Kirstel
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With the increased implementation of Internet of Things (IoT) devices in healthcare, it has become simpler for cybercriminals to do damage. The 2017 Health Care Cyber...

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Blair Pleasant
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More than 3,000 Avaya partners and customers, as well as analysts and consultants, converged on the “Big Easy” to attend Avaya Engage and hear Avaya’s post-bankruptcy...

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Marty Parker
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Cost reduction may not be the highest priority for organizations with important growth or market transformation strategies. If you want to spend more time on the cost...

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Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant leads a discussion about Avaya Engage 2018, with Experts Dave Michels, Dr. Joseph Williams, Sara Uzel,...
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Marty Parker
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Since our founding as UCStrategies in 2006, our team of Experts has been prominent in the Enterprise Connect program. This year, 12 BCStrategies Experts will lead or...

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Evan Kirstel
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5G will enhance the velocity of communications for a better digital experience for all those watching.
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Joseph Williams
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I worry that UC has retreated into BCG’s “cash cow” quadrant in terms of UC’s growth share matrix, which suggests we aren’t going to see much more direct investment...

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Melissa Swartz
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Making the move to the cloud is not always easy, but your transition will be smoother if you start with solid groundwork to avoid as many surprises as possible....

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Nicolas De Kouchkovsky
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In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace...

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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts discuss mergers and acquisitions; what to look for in upcoming M&A activity in the...
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Dave Michels
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Meltdown and Spectre — two massive security flaws revealed publicly this month — allow attackers to access “secure” data by compromising privileged processor memory....

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Michael Finneran
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While the UCC suppliers continue to hope that 2018 will be the year that users finally embrace their vision of collaboration and willingly adopt their preferred...

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Peter Bernstein
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As the title suggests, not only was 2017 a proof point that we in the real-time business communications community live in interesting times, but as my expert...

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Marty Parker
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The topic of this Industry Buzz podcast is the forecast for 2018 in the business communications space. Participants include Experts Jim Burton,...
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Phil Edholm
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In this Industry Buzz podcast, Phil Edholm moderates a conversation on the recent FCC Net Neutrality ruling. The discussion includes Experts Jon...
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Phil Edholm
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Today the FCC eliminated the Obama era restrictions on the ability of an ISP to arbitrarily limit internet traffic. While there are...

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Phil Edholm
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Today the FCC eliminated the Obama-era restrictions on the ability of an ISP to arbitrarily limit traffic. While there are a range of arguments on both sides, as...

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Jon Arnold
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I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that...

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Blair Pleasant
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At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies...

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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and...
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News

Guest, Staff & Vendor Contributed Articles

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BCStrategies
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Digium®, Inc., the Asterisk® Company, announced today that it has signed an agreement with ScanSource, a leading global provider of technology products and services...

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BCStrategies
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Brightlink announced at the 2018 Channel Partners Conference & Expo the introduction of its Virtual PBX Solution as a new service.

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Logitech
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Check out Logitech's ConferenceCam Portfolio. This Brochure offers a detailed feature by feature comparison of BCC950, ConferenceCam Connect, MeetUp...
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Logitech
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The way people work is changing. How they work depends on the availability of technology, such as video conferencing. Download this infographic to...
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Logitech
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Community Living Essex County is a non-profit organization that supports people with intellectual disabilities and their families. Logitech and Skype...
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Logitech
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Dealogic, a global provider of integrated content, analytics, and technology to financial firms, uses Logitech GROUP, MeetUp, and SmartDock to...
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Logitech
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PeopleGuru is leveraging video collaboration for multiple use cases, each with challenges Logitech technologies have helped solve, including uneven...
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Logitech
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Video meetings have become pervasive across organizations of various size and industries due to improvements in AV quality, flexibility, ease of use...
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BCStrategies
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NewVoiceMedia announced that Altares D&B selected its platform to create exceptional, emotive customer experiences, improving the service it provides to its...

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BroadSoft
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Artificial intelligence can take on many forms and be leveraged in many ways. In this article, BroadSoft’s CTO, Scott Hoffpauir, discusses where AI...
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BroadSoft
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As technology evolves, it can be difficult navigating how exactly to integrate the latest and greatest into the organization. In this article,...
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John Brett
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Most employers already offer flexible working policies but agile working options are less common. This is a trend likely to change as many companies are beginning to...

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Jordan Owens
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One of the biggest factors pushing organizations towards 5G has been the limitations imposed by the traditional concept of network connectivity, which until now, hasn...

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BCStrategies
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The latest MiGR8-2-UC from VOSS delivers performance improvements over previous versions. Faster migrations mean lower labor costs, less downtime, and shorter change...

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Fuze
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The workplace is changing, and with this, we need to change the way we communicate. With the right technology, the world can be your office, but...
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Fuze
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Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple...
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Fuze
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We surveyed nearly 10,000 current workers, IT leaders, and members of the incoming workforce to understand the broader trends that are impacting the...
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Robbie Pleasant
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Masergy’s new tool provides automated provisioning, activated by Active Directory or SaaS HR applications, in addition to synchronizing Active Directory with the...

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BCStrategies
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Mitel and Ostertag Holding GmbH today announced that they have entered into a definitive agreement in which Ostertag will acquire DeTeWe Communications GmbH, Mitel’s...

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BCStrategies
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Enghouse Interactive today announced that Mitel has certified Enghouse Interactive’s Quality Management Suite version 7.1 for MiVoice Business 8.0 SP1, MiVoice Border...

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BCStrategies
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NewVoiceMedia announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified,...

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BCStrategies
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Today, VOSS Solutions announced the general availability of VOSS-4-UC Contact Center; an integration between VOSS-4-UC and the contact center, enabling front and back...

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BCStrategies
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Singlewire Software
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What’s faster, calling or broadcasting, and why does it matter? An organizations trunking capacity can limit how many phones it can reach during a...
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Jim Burton
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BCStrategies
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Revolabs® Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced its product lineup and expert...

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BCStrategies
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Fontel Inc. has become a distributor for Huddly in the U.S. Huddly has developed an intelligent software platform that powers the Huddly GO collaboration camera.

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BCStrategies
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Fontel Inc. announces the introduction of the Huddly GO HD PTZ USB Camera / Jabra Speak 710 Wireless Mic-Speaker Bundles.   

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BCStrategies
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Revolabs® Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that independent analyst firm Wainhouse Research...

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BCStrategies
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Business Intelligence Group recognizes Nectar as a unified communications industry innovator 

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BCStrategies
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Unified Office, Inc. announced at ITExpo in Fort Lauderdale, its new Total Connect Nowsm Sentiment Analysis Suite (TCNIQTM). TCNIQTM detects the sentiment of...

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BCStrategies
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2018 has been the “Year of Acquisitions” in the business communications arena, with the latest being CoreDial’s acquisition of contact center vendor Voice4Net.

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BCStrategies
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Intermedia, a leading cloud communications and collaboration provider, today announced the availability of Intermedia Unite™ – an easy-to-use Unified Communications...

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BCStrategies
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Nureva Inc. announces the Dual HDL300 audio conferencing system, which is optimized for...

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By
Christopher Connolly
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There is cultural shift in the way all communication takes place. We didn’t just move from landlines to mobile in the blink of an eye. We’ve moved to everything,...

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BCStrategies
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BC Summit 2017 Presentation: Planning Network Workloads for Business Communications, Marty Parker
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