Five9 held its annual analyst summit in a new location this year: Seattle, WA. While some of us initially assumed the location was chosen because Seattle is such a cool city (which it is), the real reason was more practical: Five9’s new CEO, CMO, and CTO all reside there. Yes, there’s a new leadership team at Five9, along with new energy, positioning, branding, and more. While some things - and people - remain the same, there are definitely changes afoot. As CEO Amit Matradha

I recently had a discussion with Mitel's Paul Ginn, Verticals PLM, and Tom Boyle of the NHS and Mitel User Group (MUG) board member, about unified communications in healthcare. Tom's enthusiasm for communication technology in healthcare in general, and Mitel in particular, is impressive. In this video interview, we discuss: - What does a ‘communications failure’ actually look like on the ground for healthcare organizations — and what’s the human cost? - The top communication

At the 8x8 Analyst Summit in Silicon Valley, CEO Sam Wilson made it clear that the company is playing offense. With four consecutive quarters of growth and 21 quarters of profitability, 8x8 is building on a stable foundation as it uses its network, platform, and past acquisitions to compete in an AI-driven market. Wilson was direct in describing how he views the market’s AI messaging and why 8x8 believes its approach is more practical. As he put it, "Companies that say they