EXPERT ARTICLES & PODCASTS

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Nicolas De Kouchkovsky
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Avaya recently inked a strategic alliance with Unified Communications as a Service (UCaaS) provider RingCentral for UC. Its likely refocus on contact centers made me ponder on the interplay between the two markets.

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Melissa Swartz
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What questions do you ask to reveal the differences among offers so you understand the which kind of cloud you are actually getting?

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Blair Pleasant
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After many, many months of planning, the new NTT Ltd. made its debut in July, and recently provided industry analysts a look at the new consolidated company.

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Jon Arnold
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Until recently, CCaaS was more of an add-on to the collaboration story, but in some regards, it’s become the lead, and that should matter for anyone on their...

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Melissa Swartz
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How can you be sure that your network is ready to support VoIP and video? The best way is to do a network assessment that simulates the additional traffic and identifies and bottlenecks or configuration issues.

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By
Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton discusses Sangoma's acquisition of VoIP Innovations, LLC (VI) with Jim Machi, Sangoma's...
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Phil Edholm
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The culprit was a misconfigured MongoDB that was open and visible on the Internet

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Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Alan MacLeod, VP Product of Ramp.
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Blair Pleasant
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To get more insights about Edify, its cloud offerings, and the development process, I recently interviewed co-founder Cameron Weeks.

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By
Michael Finneran
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Microsoft announced it will be re-entering the smartphone market late in 2020 with an Android-based smartphone called the Surface Duo. The Duo was one of two dual-...

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By
Blair Pleasant
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To better understand the connected consumer and their attitudes and expectations regarding the customer experience and consumer preferences, Selligent surveyed 5,000...

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By
Stephen Leaden
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According to a recent Walker study, as of 2020 Customer Experience will overtake price and product as the key brand differentiator.

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Blair Pleasant
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Mitel provided an update on its products and strategy at its annual analyst and consultant summit in Dallas

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By
Phil Edholm
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I had the opportunity to sit down with John Proctor, CEO of Martello Technologies, to discuss how Martello has been partnered with Mitel for over a decade to deliver...

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Michael Finneran
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We are starting to see real world implementations and the benefits of applying AI to customer interactions in the contact center space in real time, and those...

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By
Melissa Swartz
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Don’t spend money on technology that won't be used by anyone. Get your end users involved by including them in your requirements needs analysis.

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By
Jon Arnold
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It’s not about the technology – it’s about the cloud transformation

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By
Elizabeth English
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The landscape has become increasingly confusing for organizations planning to move to Collaboration and Contact Center platforms. Some vendors have a cloud first or...

Elizabeth English
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By
Jim Burton
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The Poly Elara 60 Series is a mobile phone station that turns each smartphone into a Microsoft Teams collaboration experience.

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By
Phil Edholm
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I came away from KAZOOcon with a confirmation of the rapid acceleration of converging the IT solutions that manage our business processes with the next generation of...

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By
Nicolas De Kouchkovsky
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Cisco collaboration applications business grew 15% last fiscal year, a noticeable uplift over the previous ones. It gave the company the opportunity to share its...

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By
Marty Parker
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The 2019 UCaaS MQ shows very clearly that the voice telephony marketplace is being almost totally redefined from the bottom up by the producers of cloud-based UCaaS...

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Blair Pleasant
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The phone is dead, right? Wrong. While omnichannel experiences are vital, consumers still turn to the phone when it comes to getting customer service, especially when...

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Blair Pleasant
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At its recent analyst conference, Glance Networks provided updates of its video engagement platform aimed at improving the customer experience and helping businesses...

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By
Jim Burton
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Connecting the Room Kit Mini and setting it up was also notably easy. I was surprised when the first Webex call in my Calendar showed up on the Touch 10, but all I...

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By
Stephen Leaden
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No matter what name you attach to customer experience (CX), the time is now to embrace it and leverage CX tools available in the market, or get left behind.

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Blair Pleasant
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At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...
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Robert Harris
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Too often when an enterprise plans to engage over these (social media) channels, they build the process around a single team such as marketing or customer support....

Robert Harris
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By
Melissa Swartz
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How do you know when it’s really time to replace the system?   

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By
Nicolas De Kouchkovsky
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In part 1 of the series, we looked at technologies for self-service and customer interaction over the various channels. In this second part, I would like to cover...

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By
Peter Bernstein
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In thinking about what will likely come next – when, where, how, why, etc. – in my 40+ years of industry immersion I have found it useful to review the past for...

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By
Jim Burton
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In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Jim Machi, Vice President of Marketing of Sangoma.
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Jon Arnold
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The future of voice has nothing to do with telephony. In fact, the future of voice has nothing to do with telephony, and it doesn’t have much to do with PCs or mobile...

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By
Kevin Kieller
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If you have well-defined project objectives and have built consensus with senior leadership related to these objectives, for many organizations a cloud solution may...

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By
Kevin Kieller
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If the primary objective of your project is to move your communications, collaboration or contact center to the cloud, then you are likely on the wrong path.

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By
Nicolas De Kouchkovsky
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A lot has happened since last year's update. Several trends have accelerated and are provoking significant market shifts.

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By
Blair Pleasant
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I recently spent time at Avaya’s briefing center in Santa Clara to get an update on the company’s cloud strategy, contact center offerings, product line rebranding,...

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Blair Pleasant
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KAZOO is aimed at service providers offering VoIP, UCaaS, and related services, enabling them to use 2600Hz’s many APIs to build and deliver customized communication...

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By
Blair Pleasant
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At Customer Contact Week in Las Vegas, Edify announced general availability of its cloud-native platform called Edify Huddle, which brings together CCaaS, UCaaS, and...

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Blair Pleasant
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With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.

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Blair Pleasant
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Communicator will integrate Phone.com’s HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR, and other business communications...

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Robert Harris
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Fortunately, there are concise, standardized definitions of cloud service models: Private Cloud, Community Cloud, Public Cloud, and Hybrid Cloud. This extends itself...

Robert Harris
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By
Jon Arnold
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There’s nothing small about the SMB market, but there’s nothing easy about being an SMB either. This sector is a major driver of employment and economic activity, but...

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By
Nicolas De Kouchkovsky
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Context is not only for customer support agents. It is also important for self-service, to know when to offer it or when an interaction should be escalated to a...

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By
Blair Pleasant
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Ribbon Communications hosted its service provider and carrier customers, as well as a group of analysts in the nation’s capitol recently, to provide...
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Jon Arnold
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Last week, Ribbon Communications hosted Perspectives 19, their annual customer and partner gathering, along with a modest contingent of analysts.

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Jim Burton
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In this Industry Buzz podcast, Jim Burton hosts a conversation with the BCStrategies Experts about industry consolidation, and changes in the...
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By
Peter Bernstein
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Last week, the Ribbon Communications Perspectives 19 event was the occasion. I came away from the conference quizzical.  

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By
Blair Pleasant
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I finally understood why Slack wasn’t like other team collaboration companies.
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News

Guest, Staff & Vendor Contributed Articles

By
UCStrategies Staff
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Company’s projected revenue growth shows demand for reliable and intuitive collaboration and communication solutions

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Ooma
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8-chapter guide covering key considerations when looking at cloud phone system / VoIP solutions
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BCStrategies
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The Vonage App Center allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution...

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Ooma
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Data supporting frustrations that businesses have with Telcos and why VoIP and UCaaS is rapidly replacing traditional telco service
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Ooma
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Data supporting why small to mid sized businesses need to enable remote work in order to compete with larger companies that already have...
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BCStrategies
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Yamaha CS-700 Delivers Exceptional Audio and Video Quality in Easy-to-Deploy, Easy-to-Use All-In-One UC Solution for Text-Based Personal Shopping and Concierge...

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BCStrategies
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Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging...

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BCStrategies
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Sangoma's acquisition adds material recurring revenue, accretive EBITDA and new CPaaS technology.

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BCStrategies
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Noble Systems’ 200th patent is for the company’s customer experience enhancing technology which allows agents to interact with customers over multiple channels...

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BCStrategies
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TrueConf Group will be available for shipping globally this autumn in multiple configurations as ready-to-use kits for meeting rooms.

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BCStrategies
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ITS took the decision to migrate its Cisco HCS UC management component from CUCDM to VOSS-4-UC, for two specific reasons: VOSS-4-UC offers proven shared multi-tenancy...

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BCStrategies
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Enables fast, efficient and error free migration to latest UC solutions available

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2600Hz Incorporated
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Migrating your on-prem telecom offering to a new cloud-based platform can be easier than you think. Take a look at what a cap and grow strategy is,...
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2600Hz Incorporated
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Is your UCaaS or CPaaS solution truly geo-redundant? This whitepaper explores the little-known differences between the majority of solutions claiming...
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By
UCStrategies Staff
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Nectar CX Assurance offers contact center, IVR and UC teams a best-in-class alternative to legacy CX testing platforms.

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By
BCStrategies
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New StarLeaf Touch 2045 with built-in StarLeaf Sense proximity technology instantly synchronizes users’ meetings to the room

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BCStrategies
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Teamline gives the enterprise all it needs to join Microsoft Teams, Skype for Business, Cisco Webex, Zoom, BlueJeans and StarLeaf meetings all from one agnostic...

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BCStrategies
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Vectors 2019, scheduled for October 27-30 at the Loews Sapphire Falls Resort, Universal Orlando, will provide resellers with hands-on-training, educational content...

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BCStrategies
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Almo will expand access to the company's broad portfolio of UC, audio, and video solutions, as well as to enhanced customer service and support.

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PALO ALTO, Calif.--(BUSINESS WIRE)--<a href="https://twitter.com/hashtag/Beam?src=hash" target="_blank">#Beam</a>--Blue Ocean Ro
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BOISE, Idaho--(BUSINESS WIRE)--Cradlepoint announced today that it has been awarded a five-year NASPO ValuePoint Data Communications Products & Services con
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SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, a
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BCStrategies
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The acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution.

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By
Ramp
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AltitudeCDN™ Multicast+ is a secure and scalable, standards-based multicast solution for live video. It’s the best option for reaching your viewers...
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Ramp
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AltitudeCDN™ OmniCache™ is an intelligent caching solution for live and on-demand video. It dramatically improves video playback performance by...
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Ramp
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Multicast is the most efficient, time-proven standard for live video streaming. Download Ramp’s tip sheet to understand the questions you need to ask...
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Ramp
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Quickly assess the health of your network with Ramp’s Event Analytics, a simple and intuitive dashboard for AltitudeCDN™ Multicast+ that allows you...
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Ramp
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Verifying your network performance prior to your next video broadcast has never been easier. With AltitudeCDN™ Multicast+, you can simulate a live...
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Ramp
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See how Ramp AltitudeCDN's integration with Microsoft Stream, Teams, Skype Meeting Broadcast and Yammer can improve network performance and improve...
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Ramp
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An all-in-one webcasting solution that combines Ramp’s AltitudeCDN™ Multicast+ server with the Wowza Streaming Engine™ to provide a secure, reliable...
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Ramp
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Read this two-page guide to review the basic use cases and network requirements for the most common types of eCDNs. A simple decision matrix will...
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Ramp
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Enterprises have long relied on the stability and scalability of multicast to deliver live video. This paper dives into AltitudeCDN™ Multicast+, from...
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Ramp
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Once considered a novelty, streaming video is emerging as a technology workhorse inside the enterprise. This whitepaper explores why—and how—...
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Packet Fusion
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Telephony Provider jargon is confusing. To understand all of today's telephony lingo check out this glossary
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Resources

What elements of a Unified Communications System have you deployed?

Mobile Clients
100% (1 vote)
None
0% (0 votes)
Unified Messaging
0% (0 votes)
Video Conferencing
0% (0 votes)
Communications Enabled Business Processes
0% (0 votes)
Cloud Based Elements
0% (0 votes)
Total votes: 1