As a passionate advocate for innovation in customer experience, I was thrilled to join Charles Studt, CMO at Sendbird, for an enlightening discussion on the transformative power of AI agents in retail. Our webinar, "Retail Reinvented: The Rise of AI Agents in Customer Experience," delved into the pressing challenges retailers face today and the unprecedented opportunities AI presents to enhance customer interactions. During the session, we explored how AI agents can bridge th

In this podcast, BCStrategies Experts Kevin Kieller, David Danto, Tom Brannen, and David Maldow review and recap the WebexOne 2025...

Experts Blair Pleasant and Jon Arnold provide their analysis and insights related to the Sprinklr CXUnifiers 25. Sprinklr is a social media listening platform and has expanded into providing a unified CX platform with numerous AI features.