Mitel’s introduction of Mitel WX (Workforce Experience) signals a meaningful shift in how enterprise communications are built and used. Instead of focusing primarily on meetings and messaging for desk-based employees, WX is designed as a communications framework that embeds real-time, voice-first interactions directly into day-to-day workflows. It brings together frontline, mobile, office, and contact center workers into a single, role-aware experience, while supporting flexi

Enterprise Connect 2026 has come and gone—and as always, it was a whirlwind. I spent nearly all of my time in vendor meetings and recording video interviews, attending only a handful of sessions in addition to the one I moderated. Unsurprisingly, the event centered on AI—particularly agentic AI—including virtual agents, workflow and agent studios, analytics, testing, and more. Below are the key themes that emerged across conversations.   Key Themes The word of the week: “vibe

RingCentral has had a busy year, with new products, ongoing innovation, and several leadership additions. At the company’s 2026 Analyst Summit in Scottsdale, Arizona, analysts received an update on RingCentral’s business momentum and a preview of upcoming announcements—some of which will be formally introduced at Enterprise Connect. In her first year as President and COO Kira Makagon, opened the event by framing the broader industry shift. She described the current moment as