Zoho is making a significant move in the evolution of business intelligence (BI), repositioning Zoho Analytics as an agentic analytics platform that connects business data, context, AI-driven insights, and actions. The goal is to move beyond reporting and dashboards to help businesses understand what their data means and use those insights to make decisions and trigger workflows. The announcement reflects a broader shift in enterprise AI. As organizations begin deploying AI a

Zoom is making a bigger play for enterprise AI, with a strategy focused on turning conversations into context, and context into completed work. Its new Unified Context Layer sits at the center of that vision. Zoom’s message at Zoomtopia 2026 was clear: the company wants to be much more than a place where people meet, chat, and make phone calls. It wants to connect conversations across an organization with the context, AI agents, and workflows needed to get work done. The them

Authentic natural beauty and artificial intelligence came together at NiCE’s annual analyst summit, held on the beautiful island of Maui. Against a backdrop of palm trees and crashing waves, the discussions focused on AI, particularly agentic AI, and how it is changing the customer experience (CX) landscape. The theme was “Huliau,” Hawaiian for turning point. And our industry is certainly at one. In just a few short years, we’ve gone from the introduction of generative AI and