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Insights
Expert analysis, insights, and opinions

Artificial Intelligence


Google Cloud Next – Stepping up its Customer Experience Game
While AI and AI agents got most of the attention at Google Cloud’s customer event, Google Cloud Next, it was great to see a bigger focus...

Blair Pleasant
Apr 174 min read


Chalice AI: The DeepSeek of Ad Tech
In this exclusive interview, Adam Heimlich, Founder and CEO of Chalice AI, breaks down how his company is disrupting the ad tech space by...

David Maldow
Apr 91 min read


RingCentral Analyst Summit 2025
Held in the beautiful world-famous Napa Valley, RingCentral’s 2025 Analyst Summit provided insights on the company’s vision and...

Blair Pleasant
Mar 114 min read


Not All Chatbots Are Created Equal
Not all AI chatbots are created equal, especially for business professionals! In this video, I break down the best AI assistants and rank...

David Maldow
Mar 101 min read


Zoho Analyst Day 2025 - From Apps To Platform
Zoho’s analyst event in Austin, TX showcased Zoho’s efforts to become more of an enterprise platform player, going beyond its small- and...

Blair Pleasant
Feb 204 min read


Why Citizen Experience Matters as Much as Customer Experience
The gap between what we experience as a private-sector customer compared to what we experience as citizens is only getting bigger. There...

Tom Brannen
Aug 7, 20244 min read


Microsoft Copilot Compared to Apple Intelligence - What You Need to Know
Microsoft’s AI-powered digital assistant has made enterprise inroads. Apple’s new AI-powered features in Siri could add another copilot...

Kevin Kieller
Jul 9, 20249 min read
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