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Insights
Expert analysis, insights, and opinions
Podcast
Scary Communication and Collaboration Industry Trends: A Halloween Podcast
BCStrategies Experts Thomas Brannen, Charles Vondra, Martha Buyer, David Danto, Joseph Williams, Jon Arnold, and Kevin Kieller discuss some scary trends in the communications and collaboration industry.
Unsurprisingly, challenges related to AI take center stage.
Kevin Kieller
Nov 12 min read
WebexOne 2025 Review and Recap
In this podcast, BCStrategies Experts Kevin Kieller, David Danto, Tom Brannen, and David Maldow review and recap the WebexOne 2025...
Multiple Experts
Oct 101 min read
CXUnifiers 2025 - Sprinklr
Experts Blair Pleasant and Jon Arnold provide their analysis and insights related to the Sprinklr CXUnifiers 25. Sprinklr is a social media listening platform and has expanded into providing a unified CX platform with numerous AI features.
Multiple Experts
Oct 81 min read
Blair and Jon discuss NiCE Acquisition of Cognigy
Blair Pleasant and Jon Arnold discuss NiCE's $955M acquisition of conversational AI company Cognigy. Kevin Kieller moderates the discussion.
Multiple Experts
Aug 11 min read
Zoom Perspectives 2025 - A Quick Summary
A quick recap of Zoom Perspectives 2025 from Kevin Kieller, Blair Pleasant, and Jon Arnold
Multiple Experts
Aug 11 min read
BCS Experts Recapping Q1+ 2025
(Podcast length 20:52) BCStrategies Expert Blair Pleasant hosts Experts Joseph Williams, Jon Arnold, Kevin Kieller, David Maldow and...
Multiple Experts
May 131 min read
Comms vNext Conference Recap (2025)
BCStrategies Expert David Danto interviews Expert Kevin Kieller related to the April 2025 Comms vNext conference which focused on the...
Kevin Kieller
Apr 221 min read
Takeaways from Enterprise Connect 2025 (Part 2)
(Podcast length: 20:14) BCStrategies Experts Blair Pleasant, David Maldow, and Martha Buyer discuss their key takeaways and observations...
Multiple Experts
Mar 271 min read
Takeaways from Enterprise Connect 2025 (Part 1)
(Podcast length: 31:33) BCStrategies Experts Kevin Kieller, David Danto, Thomas Brannen, Jon Arnold, Melissa Swartz, Robert Harris, and...
Multiple Experts
Mar 261 min read
Can AI Demonstrate Empathy? Differing Expert Opinions
(Podcast length: 34:52) Can AI agents demonstrate empathy equal to or better than human agents? Are human agents really demonstrating...
Multiple Experts
Feb 131 min read
BCStrategies Experts Recap 2024 - the hits and the misses
(Podcast length: 21:16) Experts Joseph Williams, Kevin Kieller, Chuck Vondra, Blair Pleasant, Marta Buyers, Dave Michels, and Jon Arnold...
Multiple Experts
Dec 30, 20241 min read
BCStrategies Experts make their technology predictions for 2025
(Podcast length: 23:45) Experts Blair Pleasant, Nicolas De Kouchkovsky, Evan Kirstel, David Maldow, Dave Michels, and Kevin Kieller...
Multiple Experts
Dec 30, 20241 min read
The Experts talk with blissAI co-founders Joe Eisner and Jay Yeras
(Podcast length: 38:58) A collection of the BCStrategies Experts including Blair Pleasant, Martha Buyer, Charles Vondra, Kevin Kieller,...
Multiple Experts
Nov 26, 20241 min read
BCStrategies Podcast: Two Lawyers discuss AI legal issues
(Podcast length: 34:38) Lawyers and BCStrategies Experts Martha Buyers and David Maldow discuss some of the legal implications and issues...
Multiple Experts
Nov 15, 20241 min read
A Tale of Two Conferences: WebexOne and the NICE Analyst Summit
(Podcast length: 33:03) BCStrategies Experts David Maldow and Kevin Kieller discuss WebexOne 2024 while Experts Blair Pleasant and Jon...
Multiple Experts
Nov 7, 20241 min read
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