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Insights
Expert analysis, insights, and opinions

UC & Collaboration


Analytics Delivers ROI for Calling and Collaboration
You are investing money in your UCaaS (unified communications as a service) platforms like Microsoft Teams, Cisco Webex, and Zoom...

Kevin Kieller
Apr 154 min read


The Future of Eye Contact in Video Calls: Which of These 3 Methods Works Best?
Eye contact has been a challenge in video calls since the beginning, but real innovation is finally happening! In this video, I break...

David Maldow
Apr 91 min read


Vedubox: The All-in-One LMS with Zoom-Powered Live Classes
Discover how Vedubox simplifies online learning by replacing a jumble of apps with one integrated platform. In this brief video, we cover...

David Maldow
Apr 91 min read


Enterprise Connect 2025 – A Farewell to the Gaylord Palms
It was another whirlwind Enterprise Connect, with tons of announcements and news – especially around AI. Analysts are in high demand at...

Blair Pleasant
Apr 413 min read


A Forgotten Benefit of Remote Work: Sustainability
In the early days of unified communications adoption, the idea of virtual meetings was often promoted as a way to reduce both costs and...

Kevin Kieller
Apr 23 min read


Takeaways from Enterprise Connect 2025 (Part 1)
(Podcast length: 31:33) BCStrategies Experts Kevin Kieller, David Danto, Thomas Brannen, Jon Arnold, Melissa Swartz, Robert Harris, and...

Multiple Experts
Mar 271 min read


A Congregation of Thoughts from Enterprise Connect 2025
It was sad to say goodbye to the Gaylord gators yesterday afternoon (pictured above). While it is exciting for EC26 to be in Vegas, I...

Kevin Kieller
Mar 216 min read


The Value of Proactive Monitoring (Part 2)
If your organization uses Microsoft Teams for its collaboration and communications, when Teams is unavailable your business can...

Kevin Kieller
Dec 17, 20245 min read


The Year with Microsoft Teams: It is Not Getting Easier
More features brings more complexity and a need to change how we manage. As 2024 draws to a close, it is worth reflecting on the fact...

Kevin Kieller
Dec 12, 20245 min read


Determining the Value of Proactive Monitoring
System downtime has a cost to any organization. If your organization uses Microsoft Teams for its collaboration and communications, when...

Kevin Kieller
Nov 11, 20246 min read


Teams Reporting: Evolving But Still Gaps
Microsoft has consistently worked to improve quality and usage reporting associated with Lync, then Skype for Business, then Skype...

Kevin Kieller
Nov 8, 20245 min read


How to Get People Back in the Office? Ask Them What It Takes.
The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all...

Kevin Kieller
Nov 4, 20246 min read


What You Need to Know About the Zoom AI Companion
Zoom AI Companion offers generative AI features to all Zoom commercial customers at no additional cost, improving meetings, chats,...

Kevin Kieller
Sep 24, 20246 min read
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