BCStrategies was well-represented at Verint’s Engage event in Orlando, and we’ve got our takeaways here in this video podcast.

Experts Blair Pleasant and Jon Arnold analyze NiCE's $955M acquisition of Cognigy

NICE recently hosted its annual customer event, NiCE Interactions, drawing an impressive 3,000 CX leader attendees from 20 diverse...

While AI and AI agents got most of the attention at Google Cloud’s customer event, Google Cloud Next, it was great to see a bigger focus...

My favorite line from A Complete Unknown – “ Don’t be afraid to track some mud on the carpet ”. My favorite line – and pretty much...

Expert Blair Pleasant asks questions of Avaya's CMO Pete Lavache

The messages at the 8x8 Analyst Summit in Southampton, U.K. were almost as loud as the Southampton Football Club fans when the Saints...

Zendesk's Relate user conference last week marked an important milestone for the company. Two years into its second act as a private...

(Podcast length: 31:33) BCStrategies Experts Kevin Kieller, David Danto, Thomas Brannen, Jon Arnold, Melissa Swartz, Robert Harris, and...

It was sad to say goodbye to the Gaylord gators yesterday afternoon (pictured above).   While it is exciting for EC26 to be in Vegas, I...

The key to a good customer experience is actually pretty simple – provide customers with the information they need and answer their...

As we welcome 2025, it’s time for the annual tradition of making predictions for the coming year. AI Adoption and Training: I hope and...

The gap between what we experience as a private-sector customer compared to what we experience as citizens is only getting bigger. There...

If event hosts simply started using the tools that are available today, we could instantly enjoy a massive positive transformation in the...