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AI in 2026 (so far): The Agents Are Here, but Are Businesses Ready?

Five BCStrategies analysts look back at AI in 2026: agents becoming customers, CX shifting to outcomes, pricing in disarray, unrealistic expectations, and why you should test AI to fail. Plus five lessons for enterprise leaders heading into 2027.

Artificial Intelligence

Kevin Kieller

15 hours ago3 min read

Analytics Delivers ROI for Calling and Collaboration

You are investing money in your UCaaS (unified communications as a service) platforms like Microsoft Teams, Cisco Webex, and Zoom...

UC & Collaboration

Kevin Kieller

Apr 15, 20254 min read

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