At its Analyst Summit in Savannah, GA, Talkdesk highlighted its new platform—and the market category it hopes to define: Customer Experience Automation (CXA). As organizations look to automate the entire customer journey, not just customer service interactions, Talkdesk sees CXA as the platform to orchestrate and optimize CX end-to-end, both before and after live interactions. Talkdesk positions CXA both as a new market category and as its multi-agent automation platform, des

Wildix held its first analyst summit in beautiful Venice—a fitting location, since the company was founded in Trentino, Italy, by brothers Steve and Dimitri Osler. While most unified communications vendors originated in the U.S. and later expanded to Europe, Wildix’s roots are firmly European, and now the company has set its sights on expanding across the U.S. market. The event’s theme—“Masks Come Off”—was appropriate. Wildix used the occasion to “unmask” itself, introducing

On our latest BCStrategies podcast, we did a recap of the recent NiCE 2025 Analyst Summit, held in Vienna. This was NiCE's first analyst summit with their new leadership team, and there was a lot to take in on many fronts. Along with Nicolas de Kouchkovsky and Tom Brannen, Jon Arnold moderated the discussion, and we shared our top takeaways from the event.