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Expert analysis, insights, and opinions
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RingCentral Analyst Summit 2025
Held in the beautiful world-famous Napa Valley, RingCentral’s 2025 Analyst Summit provided insights on the company’s vision and...

Blair Pleasant
Mar 104 min read


Not All Chatbots Are Created Equal
Not all AI chatbots are created equal, especially for business professionals! In this video, I break down the best AI assistants and rank...

David Maldow
Mar 91 min read


Customer Experience - What Consumers Have To Say
The key to a good customer experience is actually pretty simple – provide customers with the information they need and answer their...

Blair Pleasant
Mar 43 min read


Zoho Analyst Day 2025 - From Apps To Platform
Zoho’s analyst event in Austin, TX showcased Zoho’s efforts to become more of an enterprise platform player, going beyond its small- and...

Blair Pleasant
Feb 204 min read


The AI Chefs: AI Kitchen Tools and Inspiration Rodizio
(Video length: 31:43) Welcome back to The AI Chefs! In this episode, we’re serving up a feast of AI insights, from must-have kitchen...

Kevin Kieller & David Maldow
Feb 171 min read


Can AI Demonstrate Empathy? Differing Expert Opinions
(Podcast length: 34:52) Can AI agents demonstrate empathy equal to or better than human agents? Are human agents really demonstrating...

Multiple Experts
Feb 131 min read


The AI Chefs: A Deep Dive into DeepSeek
(Video length: 29:54) In this special episode of The AI Chefs, we’re putting aside the recipes to focus on one big topic: DeepSeek. This...

Kevin Kieller & David Maldow
Jan 301 min read


The AI Chefs: Red Flag Velvet Cake and Data Donut Holes
(Video length: 21:36) In this episode of The AI Chefs, we’re serving up two fresh AI-powered recipes to level up your workflow and...

Kevin Kieller & David Maldow
Jan 281 min read


UC and CX Trends for 2025
As we welcome 2025, it’s time for the annual tradition of making predictions for the coming year. AI Adoption and Training: I hope and...

Blair Pleasant
Jan 75 min read


BCStrategies Experts Recap 2024 - the hits and the misses
(Podcast length: 21:16) Experts Joseph Williams, Kevin Kieller, Chuck Vondra, Blair Pleasant, Marta Buyers, Dave Michels, and Jon Arnold...

Multiple Experts
Dec 30, 20241 min read


BCStrategies Experts make their technology predictions for 2025
(Podcast length: 23:45) Experts Blair Pleasant, Nicolas De Kouchkovsky, Evan Kirstel, David Maldow, Dave Michels, and Kevin Kieller...

Multiple Experts
Dec 30, 20241 min read


The AI Chefs: AI Potluck and Learning Lasagna
(Video length: 23:17) In this episode of The AI Chefs, David and Kevin serve up two hearty recipes to help you take your AI usage to the...

Kevin Kieller & David Maldow
Dec 26, 20241 min read
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