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Insights
Expert analysis, insights, and opinions
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Teams Reporting: Evolving But Still Gaps
Microsoft has consistently worked to improve quality and usage reporting associated with Lync, then Skype for Business, then Skype...

Kevin Kieller
Nov 8, 20245 min read


A Tale of Two Conferences: WebexOne and the NICE Analyst Summit
(Podcast length: 33:03) BCStrategies Experts David Maldow and Kevin Kieller discuss WebexOne 2024 while Experts Blair Pleasant and Jon...

Multiple Experts
Nov 7, 20241 min read


How to Get People Back in the Office? Ask Them What It Takes.
The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all...

Kevin Kieller
Nov 4, 20246 min read


What You Need to Know About the Zoom AI Companion
Zoom AI Companion offers generative AI features to all Zoom commercial customers at no additional cost, improving meetings, chats,...

Kevin Kieller
Sep 24, 20246 min read


AI Show – Hype vs Reality – Unlocking Opportunities with Gurdeep Singh Pall
(Video length: 33:38) In this episode of the AI Show, Rob Scott and Kevin Kieller delve into the latest developments in the AI industry....

Kevin Kieller & Rob Scott
Sep 19, 20241 min read


Das AI: The Good, Bad, and Weird from My Week in Berlin
The good (Lenovo), the bad (Samsung), and the weird (LG) from my week in Berlin. Recently, I had the pleasure of attending two...

Tom Brannen
Sep 12, 20244 min read


Why Citizen Experience Matters as Much as Customer Experience
The gap between what we experience as a private-sector customer compared to what we experience as citizens is only getting bigger. There...

Tom Brannen
Aug 7, 20244 min read


Microsoft Copilot Compared to Apple Intelligence - What You Need to Know
Microsoft’s AI-powered digital assistant has made enterprise inroads. Apple’s new AI-powered features in Siri could add another copilot...

Kevin Kieller
Jul 9, 20249 min read


The Evolution of the Hybrid Event: The Future of Conferences and Trade Shows
If event hosts simply started using the tools that are available today, we could instantly enjoy a massive positive transformation in the...

David Maldow
Apr 8, 20246 min read
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