NICE recently hosted its annual customer event, NiCE Interactions, drawing an impressive 3,000 CX leader attendees from 20 diverse...

(Podcast length 20:52) BCStrategies Expert Blair Pleasant hosts Experts Joseph Williams, Jon Arnold, Kevin Kieller, David Maldow and...

BCStrategies Expert David Danto interviews Expert Kevin Kieller related to the April 2025 Comms vNext conference which focused on the...

While AI and AI agents got most of the attention at Google Cloud’s customer event, Google Cloud Next, it was great to see a bigger focus...

You are investing money in your UCaaS (unified communications as a service) platforms like Microsoft Teams, Cisco Webex, and Zoom...

My favorite line from A Complete Unknown – “ Don’t be afraid to track some mud on the carpet ”. My favorite line – and pretty much...

Expert Blair Pleasant asks questions of Avaya's CMO Pete Lavache

In this exclusive interview, Adam Heimlich, Founder and CEO of Chalice AI, breaks down how his company is disrupting the ad tech space by...

Eye contact has been a challenge in video calls since the beginning, but real innovation is finally happening! In this video, I break...

Discover how Vedubox simplifies online learning by replacing a jumble of apps with one integrated platform. In this brief video, we cover...

The messages at the 8x8 Analyst Summit in Southampton, U.K. were almost as loud as the Southampton Football Club fans when the Saints...