Eye contact has been a challenge in video calls since the beginning, but real innovation is finally happening! In this video, I break...

Discover how Vedubox simplifies online learning by replacing a jumble of apps with one integrated platform. In this brief video, we cover...

The messages at the 8x8 Analyst Summit in Southampton, U.K. were almost as loud as the Southampton Football Club fans when the Saints...

It was another whirlwind Enterprise Connect, with tons of announcements and news – especially around AI. Analysts are in high demand at...

Zendesk's Relate user conference last week marked an important milestone for the company. Two years into its second act as a private...

In the early days of unified communications adoption, the idea of virtual meetings was often promoted as a way to reduce both costs and...

(Podcast length: 20:14) BCStrategies Experts Blair Pleasant, David Maldow, and Martha Buyer discuss their key takeaways and observations...

(Podcast length: 31:33) BCStrategies Experts Kevin Kieller, David Danto, Thomas Brannen, Jon Arnold, Melissa Swartz, Robert Harris, and...

It was sad to say goodbye to the Gaylord gators yesterday afternoon (pictured above).   While it is exciting for EC26 to be in Vegas, I...

Held in the beautiful world-famous Napa Valley, RingCentral’s 2025 Analyst Summit provided insights on the company’s vision and...

Not all AI chatbots are created equal, especially for business professionals! In this video, I break down the best AI assistants and rank...

The key to a good customer experience is actually pretty simple – provide customers with the information they need and answer their...