UCC

Introduction

Introduction

Unified Communications and Collaboration has been in use for close to 10 years. History says that it takes between 7 and 10 years before a technology really goes mainstream. Until now, UCC has been in trialed, shown interest by Enterprise users at large, sold by the channel partner community at large, but rarely has been used in a strategic way to deploy Unified Communications throughout an entire organization as a strategic differentiator.

Those of you who have read my articles on UCStrategies and nojitter know the value I place on understanding and enhancing the end user experience when it comes to unified communications and collaboration. The success of UCC solutions and deployments comes from usage, which is based on user acceptance of the tools and technologies, which in turn is based on the user experience.

Introduction

Unified Communications (UC) has been a term in use for close to 7+ years now, and elements of it back to the 1990s. At a high level it's "communications integrated to optimize business processes." My colleague Marty Parker provides "A Short History of UC" in his article of that name.