The Buzz(ient) on Interactive Intelligence and Social Media
At Interactive Intelligence's partner conference last week, a group of analysts and consultants got to hear about the company's products, strategy, direction, and more. While much of the discussion over the 2½ days focused on Communications as a Service (CaaS), business process automation, and the new Customer Interaction Center (CIC) 4.0, I was most interested in - surprise, surprise - Interactive's foray into social media.