Great customer experience. Your customers define it. You deliver it. We provide the solutions that enable it. As needs evolve, so do our solutions. We can help you map, track and orchestrate customer journeys in an omnichannel environment.

Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. They depend on us to define, deploy, support and evolve their business-critical systems.

Top 4 reasons to work with Altivon:

  • Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
  • Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
  • Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
  • Vision. Customer experience is a moving target. Our solutions move with you as customer expectations evolve.

We select the right technology for you from a range of cloud-based and premise software providers including Genesys, Virtual Hold Technology (VHT), Mattersight, TekVision, Vidyo and Nuance.  Altivon operates across North America with deployments internationally. Altivon is a Genesys Gold Partner.

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Learn why PureCloud is the best way to bridge silos for collaboration via chat, video and calls with an all-in-one solution, add new capabilities...
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Analysts and industry leaders weigh in on key customer engagement trends. From cutting-edge technologies such as IoT and bots to a new spin on old...
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Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted-...
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PureCloud simplifies contact center operations so you can connect with customers, manage relationships, and see trends using one simple platform...
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A good omnichannel workforce planning strategy improves overall customer experience, reduces costs and minimizes employee turnover.
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Savvy customers expect that you will meet them where they are when they need you. Give your contact center agents and supervisors omnichannel...
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Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps. Customers...
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In this eBook, we’re diving deeper into five critical capabilities you’ll need in your customer experience platform to take your customers to the...
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Take a journey-focused, outside-in approach to continuous CX optimization. Put the customer at the center of your business strategy to drives loyalty...
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Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you. Use a communication platform...
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Discover why omnichannel customer engagement is your best choice for delivering exceptional CX. Check out 10 common myths about omnichannel based on...
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The transformation to omnichannel is driving a refresh of customer engagement solutions within the contact center and across the enterprise. Here are...
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