Great customer experience. Your customers define it. You deliver it. We provide the solutions that enable it. As needs evolve, so do our solutions. We can help you map, track and orchestrate customer journeys in an omnichannel environment.

Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. They depend on us to define, deploy, support and evolve their business-critical systems.

Top 4 reasons to work with Altivon:

  • Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
  • Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
  • Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
  • Vision. Customer experience is a moving target. Our solutions move with you as customer expectations evolve.

We select the right technology for you from a range of cloud-based and premise software providers including Genesys, Virtual Hold Technology (VHT), Mattersight, TekVision, Vidyo and Nuance.  Altivon operates across North America with deployments internationally. Altivon is a Genesys Gold Partner.

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Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Now, in an environment shaped by the coronavirus pandemic, that number is...

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Contact centers are among the most critical functions within an enterprise because they deal directly with customers. The successful move to remote work and...

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Chatbots and voicebots typically are the first steps in AI automation. They quickly improve operational efficiency and deliver great customer...
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Successful relationships are about mutual respect, predictability and valuable encounters. Your customers consider that they are on a journey to meet...
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Implementing artificial intelligence (AI) is one of the most important things you can do to give your business a competitive edge today—and over the...
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Bots, automation and machine learning are a major boon for businesses—automating repetitive tasks and giving customers 24/7 access to information at...
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In this Executive Insights podcast, BCStrategies' Jim Burton welcomes Frank Tersigni, Chief Customer Officer at Altivon.
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Learn why PureCloud is the best way to bridge silos for collaboration via chat, video and calls with an all-in-one solution, add new capabilities...
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Analysts and industry leaders weigh in on key customer engagement trends. From cutting-edge technologies such as IoT and bots to a new spin on old...
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Get guidance on adopting a system of engagement approach for omnichannel customer service, building a foundation for your self-service and assisted-...
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PureCloud simplifies contact center operations so you can connect with customers, manage relationships, and see trends using one simple platform...
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A good omnichannel workforce planning strategy improves overall customer experience, reduces costs and minimizes employee turnover.
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