Great customer experience. Your customers define it. You deliver it. We provide the solutions that enable it. As needs evolve, so do our solutions. We can help you map, track and orchestrate customer journeys in an omnichannel environment.

Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. They depend on us to define, deploy, support and evolve their business-critical systems.

Top 4 reasons to work with Altivon:

  • Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
  • Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
  • Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
  • Vision. Customer experience is a moving target. Our solutions move with you as customer expectations evolve.

We select the right technology for you from a range of cloud-based and premise software providers including Genesys, Virtual Hold Technology (VHT), Mattersight, TekVision, Vidyo and Nuance.  Altivon operates across North America with deployments internationally. Altivon is a Genesys Gold Partner.

 

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Companies everywhere have been schooled by the likes of Starbucks and Amazon, which have radically improved customer experience and dramatically...
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Self-service as an option is a win-win proposition for customers and contact centers alike. Customers feel more in control and contact centers are...
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Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys...
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Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. The webinar presented an...
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A recent webinar “RIP Call Centers of Old” featured three executives discussing their contact center modernization with Sheila McGee-Smith, the...
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A recent webinar “RIP Call Centers of Old” featured three executives discussing their contact center modernization with Sheila McGee-Smith, the...
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Sheila McGee-Smith did not disappoint in her latest webinar appearance, also featuring the Auto Club Group and Altivon. As always, she wove a clear...
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Millennials grew up with technology. They have always had instant access to games, music, entertainment, social interaction, photo sharing, news and...
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Most people understand journey mapping as an intellectual exercise involving poster paper and sticky notes. The outcome is usually a back-office map...
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Proactive Communications has come a long way in the past few decades and the potential for use as a means of improving customer loyalty is very high...
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Millennials grew up with technology. They have always had instant access to games, music, entertainment, social interaction, photo sharing, news and...
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