Great customer experience. Your customers define it. You deliver it. We provide the solutions that enable it. As needs evolve, so do our solutions. We can help you map, track and orchestrate customer journeys in an omnichannel environment.
Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. They depend on us to define, deploy, support and evolve their business-critical systems.
Top 4 reasons to work with Altivon:
- Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
- Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
- Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
- Vision. Customer experience is a moving target. Our solutions move with you as customer expectations evolve.
We select the right technology for you from a range of cloud-based and premise software providers including Genesys, Virtual Hold Technology (VHT), Mattersight, TekVision, Vidyo and Nuance. Altivon operates across North America with deployments internationally. Altivon is a Genesys Gold Partner.